Continuous Improvement Analyst

Final Mile; Oak Brook (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account

Employee Assistance Program

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group seeks a Continuous Improvement Analyst to drive growth and efficiency across the business. The role supports Account Management and Operations, developing processes and monitoring metrics to improve performance and reduce costs.

You will assist with risk escalation, reporting tool development, and corrective action planning, coordinating with multiple teams to ensure long‑term reliability and margin optimization.

Qualifications

• Bachelor’s Degree preferred but not required.
• Experience in the transportation industry is preferred.
• Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail.
• Must be a self‑starter and have the ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results
• Proficiency with MS Office software, specifically Microsoft Excel for reporting
• Must have the ability to work with minimal supervision.

Responsibilities

• Assist Account Management with top strategic accounts to optimize cost and margin.
• Lead resolution of service concerns via the Risk Escalation Process.
• Develop and analyze processes to identify improvements.
• Monitor customer performance metrics and resolve service failures.
• Develop reporting tools with the reporting team.
• Create internal processes and SOPs for Account Management and CI teams.
• Perform network failure trend analysis.
• Develop customer corrective action plans and assign tasks.
• Communicate with all levels within Hub Group.
• Complete miscellaneous projects as assigned.

Skills

Analytical skills

Excellent communication

Organizational skills

Self-starter

Attention to detail

Education

Bachelor's degree preferred

Tools

Microsoft Excel

MS Office Suite

Job description

The Continuous Improvement Analyst utilizes specific strategic account management processes to drive growth and continuous improvement throughout all areas of the business.

Essential Job Functions:

• Assist Account Management team in managing the company’s top strategic accounts to ensure the customer is receiving the best product at the lowest possible cost, while maximizing margin and network efficiency
• Manage and lead resolution of service concerns through the Risk Escalation Process
• Provide assistance to the Account Management team with specialized process development and analysis designed to identify and correct areas needing improvement
• Work with Account Management and Operations to monitor customer performance metrics and assist in the analysis and resolution of service failures
• Work with reporting team to establish reporting tools to assist the Account Management team
• Develop and monitor internal processes and standard operating procedures for the Account Management and Continuous Improvement teams
• Perform network failure trend analysis
• Develop customer corrective action plans and assign tasks to ensure proper accountability, follow through and long‑term performance sustainability
• Communicate effectively and professionally with all levels within Hub Group organization
• Complete or assist with miscellaneous projects as assigned

Minimum Qualifications:

• Bachelor’s Degree preferred but not required
• Experience in the transportation industry is preferred
• Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail
• Must be a self‑starter and have the ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results
• Proficiency with MS Office software, specifically Microsoft Excel for reporting
• Must have the ability to work with minimal supervision

Salary Range: $50,000 - $60,000/year base salary plus eligibility for additional incentive

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays