Manager, Content Strategy & Digital Experience

Yale Cancer Center; New Haven (CT); Hybrid; USD 92,000 - 147,000; Full time

Job summary

Yale University is seeking a Manager, Procurement Content Strategy & Digital Experience in New Haven, CT. The role leads content strategy and the digital experience for Procurement, improving user access to information, self-service capabilities, and adoption of ongoing transformations.

The position partners with stakeholders to shape interfaces, content, governance, and AI-enabled guidance. It emphasizes consistency across platforms and data-driven improvements to the overall procurement

Qualifications

• Experience with content governance and digital experience.
• Ability to translate major procurement changes into intuitive information.
• Experience with analytics, user research, search behavior, and performance metrics.
• Experience leading cross-functional initiatives and influencing stakeholders.
• Familiarity with AI-enabled solutions and platforms.

Responsibilities

• Serve as a key functional partner in the YaleBuys implementation and user experiences.
• Translate procurement changes into intuitive, coordinated content and experiences.
• Develop adoption, readiness, release timelines, and stakeholder engagement approaches.
• Collaborate to identify friction, simplify processes, and improve platform consistency.
• Own content governance, ensuring accuracy, accessibility, and searchability.
• Establish standards for information architecture, taxonomy, metadata, and lifecycle management.
• Govern content updates across YaleBuys, supplier portals, and ERP systems.
• Maximize AI-enabled support within YaleBuys and established platforms.

Skills

AI & Digital

Communication

User-centered design

Analytics & PM

Cross-functional leadership

Education

Bachelor's degree + 6 years experience

Tools

JAGGAER

Workday

SharePoint

ServiceNow

Microsoft 365

Contract lifecycle systems

Enterprise AI platforms

Job description

Salary Range

$92,000.00 - $146,750.00

Overview

The Manager, Procurement Content Strategy & Digital Experience provides strategic leadership for Procurement’s content strategy and digital experience capability, with an immediate mandate to strengthen the user experience, access to Procurement content, and adoption of major Procurement transformations already underway.

The position serves as a key functional partner in the “YaleBuys” implementation, helping shape user interfaces, content, digital guidance, self-service resources, AI-enabled support capabilities, stakeholder access to information, and adoption strategies. The Manager ensures the new platform and related Procurement changes to content are introduced in a coordinated way that simplifies work for users and creates greater consistency across Procurement services, systems, and processes.

The role establishes governance and standards for how Procurement content is created, maintained, organized, governed, and delivered across the University’s digital ecosystem. Procurement information is managed as a strategic institutional asset through standards for information architecture, taxonomy, accessibility, lifecycle management, search optimization, and content consistency. The Manager oversees content including policies, procedures, supplier resources, buying guides, templates, operational documentation, communications, training resources, and Procurement knowledge repositories.

The Manager also develops strategies that improve awareness, adoption, and effective utilization of Procurement services, contracts, systems, and digital resources. Through user research, analytics, search behavior, stakeholder feedback, and platform performance data, the role continuously improves the Procurement experience and identifies opportunities to reduce friction and increase self-service. Over time, as the “YaleBuys” content, platform, and adoption foundation matures, the role will expand Procurement’s use of artificial intelligence, intelligent automation, conversational experiences, and emerging digital capabilities in a sequenced, governed manner aligned with demonstrated user needs and organizational readiness.

Required Skills and Abilities

1. Working knowledge of artificial intelligence, conversational AI, intelligent automation, and emerging digital technologies, with the ability to apply them pragmatically to defined business and user needs.
2. Exceptional written, verbal, and visual communication skills with the ability to simplify complex operational concepts for diverse audiences.
3. Demonstrated ability to design user-centered digital experiences that improve stakeholder engagement and self-service. Demonstrated curiosity, innovation, adaptability, and commitment to continuous learning.
4. Strong analytical, organizational, facilitation, project management, and continuous improvement skills. Experience using analytics, user research, search behavior, and performance metrics to drive business decisions.
5. Ability to lead cross-functional initiatives and influence stakeholders without direct authority. Ability to manage multiple strategic priorities within a dynamic organizational environment.

Preferred Education and Experience

Experience supporting Procurement, Finance, Shared Services, or Higher Education. Experience with content governance, digital experience, procurement-platform implementation, change management, digital adoption, user experience, or AI-enabled solutions. Familiarity with JAGGAER, Workday, SharePoint, ServiceNow, Microsoft 365, contract lifecycle systems, and enterprise AI platforms preferred.

Principal Responsibilities

1. Serve as a key functional partner in the “YaleBuys” implementation, shaping user-facing content, digital guidance, self-service resources, AI-enabled support, and the overall Procurement user experience.
2. Help translate major Procurement changes into intuitive, coordinated information and experiences that make work easier for faculty, staff, researchers, suppliers, and Procurement professionals.
3. Develop adoption, readiness, release timelines, and stakeholder engagement approaches that support “YaleBuys” and other transformations without creating unnecessary change burden.
4. Partner across Procurement and end-user groups to identify user friction, simplify processes, and improve consistency across platforms, services, and channels.
5. Own Procurement content governance, ensuring information remains accurate, current, accessible, compliant, searchable, and aligned across digital platforms.
6. Establish standards for management and updates to information architecture, taxonomy, metadata, accessibility, content lifecycle management, version control, and search optimization.
7. Govern updates to Procurement content including policies, procedures, buying guides, supplier resources, templates, FAQs, training, communications, operational documentation, and knowledge repositories.
8. Maintain content consistency across “YaleBuys”, Supplier Gateway, JAGGAER, Workday, SharePoint, ServiceNow, contract lifecycle systems, and other Procurement environments.
9. Maximize AI-enabled support capabilities available within “YaleBuys” and other established platforms, grounding them in trusted Procurement knowledge bases and clear user needs.
10. Establish governance and evaluation practices that keep AI-enabled solutions accurate, trusted, secure, useful, and aligned with institutional standards.
11. As maturity develops, identify and pilot opportunities for conversational AI within “YaleBuys”, intelligent automation, workflow support, and other emerging digital capabilities across Procurement.
12. Sequence advanced capabilities thoughtfully, using testing, analytics, stakeholder feedback, and organizational readiness to guide when and how they are introduced.
13. Lead initiatives that simplify complex Procurement processes into intuitive, user-centered digital experiences and increase effective self-service.
14. Create and maintain digital instruction guidance, knowledge articles, buying resources, communications, and other user-facing content that improves experience and reduces avoidable support needs.
15. Develop adoption strategies that increase awareness and effective utilization of Procurement services, contracts, technologies, and resources.
16. Use user research and stakeholder feedback to continuously improve navigation, content, support experiences, and the consistency of Procurement interactions.
17. Establish and monitor indicators for content utilization, search effectiveness, self-service, stakeholder engagement, digital adoption, AI-enabled support, and operational effectiveness.
18. Analyze user behavior, search trends, content performance, support interactions, platform data, and feedback to identify continuous-improvement opportunities.
19. Evaluate the Procurement digital ecosystem to ensure content and experiences remain relevant, accessible, measurable, and aligned with transformation priorities.
20. Develop the long-term roadmap for Procurement content strategy and digital experience, sequencing capabilities with Procurement priorities, platform maturity, user needs, and organizational readiness.
21. Collaborate across Procurement, IT, Finance, Legal, Research Administration, Communications, suppliers, and University stakeholders to support transformation.
22. Build the foundation for Procurement’s longer-term digital strategy through disciplined governance, innovation, collaboration, learning, and responsible adoption of emerging capabilities.

Required Education and Experience

Bachelor's degree in a relevant discipline or equivalent combination of education and experience. Six years of progressively responsible experience in content strategy, digital experience, content governance, user experience, organizational change, procurement operations, or related disciplines.

Original Job Posting Date

09/23/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (26)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

150 Munson Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Note

Yale University is a tobacco-free campus.