Hotel Manager

Buffalo Run Casino & Resort; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Buffalo Run Casino & Resort in Miami seeks an experienced hotel/casino operations leader to oversee guest services, front desk, housekeeping, and facilities coordination. The role emphasizes safety, standards, and hospitality excellence.

You will recruit, train, and mentor staff, manage payroll and scheduling, ensure compliance with gaming regulations, and resolve guest concerns with urgency and care.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Requires at least 2 years of casino hotel management experience.
• 2-year business degree preferred.

Responsibilities

• Oversee guest services and hotel operations to ensure quality experiences.
• Lead and mentor a diverse team; recruit and train staff as needed.
• Manage payroll processes and staff scheduling.
• Ensure compliance with health, safety, and gaming regulations.
• Address guest complaints promptly and effectively.
• Maintain cleanliness and appearance of hotel areas and grounds.

Skills

Policy compliance

Guest service

Team leadership

Audits

Maintenance reporting

Recruitment training

Education

High school diploma or equivalent

2 years casino hotel management experience

2-year business degree preferred

Job description

Summary of Duties:

Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and vendors. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies & procedures, and safety standards.

Position Purpose:

To provide courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities:

• Ensure compliance with property standards, including all health and safety regulations, policies and procedures.
• Familiarity with the gaming industry and the integration of hotel and casino services.
• Ability to deliver high-quality guest service to ensure a positive guest experience.
• Conduct regular audits and assessments of team performance to maintain high standards.
• Handle and resolve all guest complaints and concerns.
• Ensure cleanliness and overall appearance and operation of the hotel, front lobby, hotel rooms, and hotel grounds.
• Report any maintenance issues or concerns.
• Ability to recruit, train, and lead a diverse team.
• Evaluate, coach, and mentor team members as often as necessary to ensure successful operations.
• Responsible for managing payroll processes and team member scheduling.
• Perform other duties as assigned.

Education/Qualifications:

• Must be at least 18 years old.
• Requires a high school diploma or equivalent.
• Requires at least 2 years previous casino hotel management experience.
• 2 year business degree preferred.

Work Requirements:

• Must be able to obtain and maintain the required Gaming License.
• Requires problem solving skills, and the ability to communicate effectively.
• Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.
• Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature.

Acknowledgement:

I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.