Manager, Community Relations

Hard Rock Hotel & Casino Ottawa; New York (NY); On-site; USD 100,000 - 146,000; Full time

Job summary

Hard Rock Hotel & Casino Metropolitan Park in Corona, NY seeks an Office/Community Relations Manager to launch and operate a new office, oversee HR administrative processes, vendor management, and community engagement, ensuring the pre-opening timeline stays on track and operations run smoothly.

This role coordinates across internal teams, applicants, community partners and vendors, delivering a welcoming, high‑quality experience for visitors and partners while aligning recruiting and workforce

Qualifications

• Bachelor’s degree in HR, business, hospitality, public administration, communications or related field.
• HR certifications preferred (PHR, SPHR, SHRM-CP, SHRM-SCP).
• 5–7 years in office management, HR coordination/operations, community engagement, or vendor management.

Responsibilities

• Maintain expert knowledge of HR policies, employment regulations, and labor laws to ensure compliance.
• Serve as primary resource for applicants and guidance on employment opportunities.
• Coordinate scheduling for interviews, appointments, and services at the Vendor & Career Center.

Skills

HR policy knowledge

Employment regulations

Communication

Vendor management

Community engagement

Interpersonal skills

Time management

Office administration

Interview scheduling

Education

Bachelor's degree

HR certifications

Tools

Workday

Microsoft Office 365

Teams

SharePoint

Outlook

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Office/Community Relations Manager is a hands‑on, highly organized leader responsible for launching and operating our new office while overseeing HR administrative processes, vendor management, and community engagement. This role serves as a central point of coordination across internal teams, applicants, community partners, and vendors to ensure the pre‑opening timeline stays on track and all operations run smoothly, efficiently, and in compliance with company standards.

The Office/ Community Relations Manager also leads the day‑to‑day operations of the Vendor and Career Center in Corona, NY, acting as the primary contact for job seekers and suppliers engaging with Hard Rock Hotel & Casino Metropolitan Park. Through strong relationship building and operational oversight, the role ensures a professional, welcoming, and high‑quality experience for all visitors and partners.

ESSENTIAL FUNCTIONS:

• Maintain expert knowledge of HR policies, employment regulations, and labor laws to ensure full compliance.
• Serve as a primary resource for applicants by providing guidance on employment opportunities.
• Respond to HR and vendor inquiries, manage communications, and coordinate scheduling for interviews, appointments, and services at the Vendor & Career Center.
• Partner with the Community Engagement Team to strengthen local relationships, expand outreach, and advance workforce development initiatives.
• Deliver the Hard Rock Workforce Readiness Program to help prepare local talent for opportunities with Hard Rock Hotel & Casino Metropolitan Park.
• Represent Hard Rock at community events, job fairs, and vendor outreach activities to promote employment and partnership opportunities.
• Maintain a visible presence across office, HR, and community‑facing functions to support staff, resolve issues, and ensure smooth daily operations.
• Assist in planning and executing career fairs, vendor fairs, and Hard Rock–sponsored events that support recruitment and supplier engagement.
• Act as a liaison between the local operation and corporate HR, Community Engagement, Procurement, Security, IT, Communications, and Legal teams to ensure alignment with organizational standards and strategic priorities.
• Coordinate with Corporate Procurement team to ensure vendor processes, documentation, and compliance meet Hard Rock requirements.
• Collaborate with Corporate HR to align recruiting activities, onboarding timelines, and workforce readiness efforts with property hiring strategies.

ABILITY TO:

• Prioritize operational needs while managing multiple tasks, shifting deadlines, and competing demands.
• Coordinate office and facility operations, including supplies, vendor support, and overall logistics.
• Work a flexible schedule to include weekends, varying shifts, extended hours, or event support as needed.
• Perform effectively in a fast‑paced, high‑volume, and constantly evolving environment.
• Interact professionally with business partners, team members, vendors, applicants, and community stakeholders.
• Demonstrate proficiency in Microsoft Office and the Microsoft 365 Suite, including Teams, SharePoint, and Outlook.
• Utilize internal systems, including Workday, to manage employee data, workflows, and procurement.
• Apply strong organizational and time‑management skills with exceptional attention to detail.
• Communicate clearly and professionally, demonstrating strong listening, speaking, reading, and writing skills.
• Deliver information effectively in both one‑on‑one and group settings.
• Communicate fluently in English; additional languages are a plus.

LEADERSHIP

Strategic Leadership

• Establish goals and priorities aligned with organizational objectives.
• Develop and implement plans to achieve business results.
• Identify opportunities for improvement and recommend operational enhancements.
• Support organizational growth initiatives and change management efforts.

Team Leadership & Development

• Conduct regular one‑on‑one meetings and performance discussions.
• Support employee growth, succession planning, and career development.
• Foster teamwork, collaboration, and accountability

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Bachelor’s degree required in Human Resources, Business Administration, Hospitality Management, Public Administration, Communications, or a related field.
• Relevant HR certifications preferred (e.g., PHR, SPHR, SHRM‑CP, SHRM‑SCP).
• 5–7 years of progressively responsible experience in office management, HR coordination/operations, community engagement, vendor management, or similar administrative leadership roles.

Pay Range:

$100,000 - $146,300/Salary