Manager, Community Relations

Seminole Hard Rock Hotel & Casino; United States; On-site; USD 100,000 - 146,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Hard Rock Hotel & Casino is seeking an Office/Community Relations Manager to launch and operate a new office in Corona, NY, overseeing HR administrative processes, vendor management, and community engagement. This hands-on leader coordinates across teams, applicants, partners, and vendors to keep the pre-opening timeline on track and operations compliant with standards.

The role manages the Vendor and Career Center, guiding job seekers and suppliers, while delivering workforce readiness

Qualifications

• Bachelor's degree in HR, Business Admin, Hospitality, or related field.
• 5–7 years in office management, HR coordination/operations, community engagement, vendor management, or related roles.
• HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP) preferred.

Responsibilities

• Maintain knowledge of HR policies, regulations, and labor laws to ensure compliance.
• Guide applicants on employment opportunities and respond to HR inquiries.
• Coordinate interviews, appointments, and services at Vendor & Career Center.
• Collaborate with Community Engagement to expand outreach and workforce development.
• Deliver Workforce Readiness Program to prepare local talent for opportunities.
• Represent HR at events, job fairs, and vendor outreach activities.
• Liaise between local operations and Corporate HR, Procurement, Security, IT, Legal.
• Coordinate with Corporate Procurement to ensure vendor processes meet HR requirements.
• Align recruiting activities and onboarding timelines with property hiring strategies.

Skills

HR policies/compliance

Interviews coordination

Vendor management

Community engagement

Workforce readiness

Education

Bachelor's degree

Tools

Microsoft Office

Microsoft 365 Suite

Teams

SharePoint

Outlook

Workday

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Office/Community Relations Manager is a hands‑on, highly organized leader responsible for launching and operating our new office while overseeing HR administrative processes, vendor management, and community engagement. This role serves as a central point of coordination across internal teams, applicants, community partners, and vendors to ensure the pre‑opening timeline stays on track and all operations run smoothly, efficiently, and in compliance with company standards. The Office/Community Relations Manager also leads the day‑to‑day operations of the Vendor and Career Center in Corona, NY, acting as the primary contact for job seekers and suppliers engaging with Hard Rock Hotel & Casino Metropolitan Park. Through strong relationship building and operational oversight, the role ensures a professional, welcoming, and high‑quality experience for all visitors and partners.

Essential Functions

• Maintain expert knowledge of HR policies, employment regulations, and labor laws to ensure full compliance.
• Serve as a primary resource for applicants by providing guidance on employment opportunities.
• Respond to HR and vendor inquiries, manage communications, and coordinate scheduling for interviews, appointments, and services at the Vendor & Career Center.
• Partner with the Community Engagement Team to strengthen local relationships, expand outreach, and advance workforce development initiatives.
• Deliver the Hard Rock Workforce Readiness Program to help prepare local talent for opportunities with Hard Rock Hotel & Casino Metropolitan Park.
• Represent Hard Rock at community events, job fairs, and vendor outreach activities to promote employment and partnership opportunities.
• Maintain a visible presence across office, HR, and community‑facing functions to support staff, resolve issues, and ensure smooth daily operations.
• Assist in planning and executing career fairs, vendor fairs, and Hard Rock–sponsored events that support recruitment and supplier engagement.
• Act as a liaison between the local operation and corporate HR, Community Engagement, Procurement, Security, IT, Communications, and Legal teams to ensure alignment with organizational standards and strategic priorities.
• Coordinate with Corporate Procurement team to ensure vendor processes, documentation, and compliance meet Hard Rock requirements.
• Collaborate with Corporate HR to align recruiting activities, onboarding timelines, and workforce readiness efforts with property hiring strategies.

Ability To

• Prioritize operational needs while managing multiple tasks, shifting deadlines, and competing demands.
• Coordinate office and facility operations, including supplies, vendor support, and overall logistics.
• Work a flexible schedule to include weekends, varying shifts, extended hours, or event support as needed.
• Perform effectively in a fast‑paced, high‑volume, and constantly evolving environment.
• Interact professionally with business partners, team members, vendors, applicants, and community stakeholders.
• Demonstrate proficiency in Microsoft Office and the Microsoft 365 Suite, including Teams, SharePoint, and Outlook.
• Utilize internal systems, including Workday, to manage employee data, workflows, and procurement.
• Apply strong organizational and time‑management skills with exceptional attention to detail.
• Communicate clearly and professionally, demonstrating strong listening, speaking, reading, and writing skills.
• Deliver information effectively in both one‑on‑one and group settings.
• Communicate fluently in English; additional languages are a plus.

Leadership

Strategic Leadership Establish goals and priorities aligned with organizational objectives. Develop and implement plans to achieve business results. Identify opportunities for improvement and recommend operational enhancements. Support organizational growth initiatives and change management efforts.

Team Leadership & Development Conduct regular one‑on‑one meetings and performance discussions. Support employee growth, succession planning, and career development. Foster teamwork, collaboration, and accountability.

Education and /or Experience Requirements

Bachelor’s degree required in Human Resources, Business Administration, Hospitality Management, Public Administration, Communications, or a related field. Relevant HR certifications preferred (e.g., PHR, SPHR, SHRM‑CP, SHRM‑SCP). 5–7 years of progressively responsible experience in office management, HR coordination/operations, community engagement, vendor management, or similar administrative leadership roles.

Pay Range

Pay Range: $100,000 - $146,300/Salary

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!