Manager, Community Outreach and Development

Place 2B Properties; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Mileage reimbursement

Company vehicle after 12 months

Job summary

Assisting Hands Home Care Cave Creek is seeking a seasoned Community Relations Manager to expand referral networks and generate qualified leads across the northeast Phoenix metro area. This field-based role emphasizes relationship-building, consultative selling, and weekly performance goals.

You will develop partnerships with hospitals, SNFs, assisted living facilities, and elder care professionals, earning uncapped commissions based on referrals and client revenue during the first year.

Qualifications

• Proven success in building professional referral relationships
• Experience selling to hospitals, SNFs, senior care providers
• Ability to access decision-makers and present tailored solutions

Responsibilities

• Develop and maintain relationships with referral sources
• Meet activity and referral production targets
• Conduct regular visits and in-services to educate partners
• Ask for business and close referrals
• Maintain CRM with partner activity and outcomes
• Travel within the NE Phoenix metro area as needed

Skills

Relationship-based sales

Referral development

Consultative selling

Discharge planners outreach

Tools

CRM

Job description

Community Relations Manager – Home Care

Assisting Hands Home Care-Cave Creek

Northeast Phoenix Metro Area

Build Relationships. Solve Problems. Grow Your Income.

Assisting Hands Home Care Cave Creek is seeking an experienced, results-driven Community Relations Manager to grow our agency by developing professional referral relationships and consistently generating qualified referrals.

This is not a traditional marketing or event-coordination position. It is a relationship-based, consultative sales position for someone who knows how to gain access to decision-makers, identify needs, present solutions, develop long-term professional relationships, and confidently ask for the business.

The successful candidate will inherit an established book of referral-source relationships while also being responsible for expanding our presence throughout the northeast Phoenix metropolitan area.

We are especially interested in proven healthcare sales professionals who are ready for an opportunity where earning potential is not capped and successful referrals can generate recurring commissions on the services we provide to referred clients during the clients first 12 months of service.

What You Will Do

The Community Relations Manager is responsible for generating qualified referrals by developing and maintaining relationships with organizations and professionals who serve seniors and adults who may need assistance at home.

Primary referral sources include:

• Hospitals
• Skilled nursing facilities
• Inpatient and outpatient rehabilitation facilities
• Independent living communities
• Assisted living communities
• Memory care communities
• Home health and healthcare organizations

We also expect our Community Relations Manager to identify and develop non-traditional referral sources, including surgery centers, financial advisors, elder law attorneys, fiduciaries, and other professionals whose clients may benefit from home care.

Developing relationships with organizations and professionals serving veterans and their families is another important opportunity within the territory.

Responsibilities include:

• Build and maintain productive relationships with referral-source decision-makers.
• Conduct regular face-to-face visits with existing and prospective referral sources.
• Identify problems and needs and use a solutions-oriented sales approach to demonstrate how Assisting Hands can help.
• Confidently and professionally ask referral sources for the opportunity to serve their clients, patients, residents, and families.
• Maintain and expand an existing book of strong referral-source relationships.
• Prospect for and develop new traditional and non-traditional referral sources.
• Conduct in-services and community education programs.
• Maintain accurate referral-source, activity, and relationship information in the company’s CRM.
• Consistently meet established activity and referral-production standards.
• Participate in weekly sales, planning, and performance-review meetings.
• Work collaboratively with operations to understand our service capabilities so that referral partners receive accurate information and dependable service.
• Perform other duties as assigned by the manager.

Performance Expectations

This is a results-driven position with clearly defined expectations and a structured ramp-up period.

Minimum qualified-referral expectations are:

• After 3 months: 2 qualified referrals per week
• After 6 months: 4 qualified referrals per week
• After 9 months: 5 qualified referrals per week

Activity expectations include:

• A minimum of 30 referral-source visits per week
• A minimum of 2 in-services or community education seminars per month
• Achievement of established weekly CRM activity-point requirements
• Consistent development of new referral-source relationships
• Regular face-to-face interaction with referral-source decision-makers

These are minimum performance standards, not limits on what a successful Community Relations Manager can achieve.

The Person We’re Looking For

Our ideal candidate is an experienced sales professional who enjoys building relationships but understands that relationships must ultimately produce results.

You should be comfortable walking into an organization, gaining access to the right decision-maker, asking thoughtful questions, identifying problems, presenting solutions, handling objections, following up consistently, and asking for the business.

Experience Requirements

Strong preference will be given to candidates with:

3+ years of successful home care, home health, healthcare, or medical sales experience

• Demonstrated success developing professional referral relationships
• Experience gaining access to discharge planners, social workers, case managers, and other professionals who influence a family’s decision to obtain home care
• Proven consultative or solutions-oriented selling skills
• A documented history of meeting or exceeding sales or referral-production goals
• Experience using mobile/app-based CRM tools to manage referral partners, prospects, and sales activity

Exceptional candidates from outside home care, home health, or healthcare may be considered with at least 5 years of successful relationship-based sales experience and a demonstrated record of building long-term professional relationships and producing measurable results.

Compensation and Earning Opportunity

This is a performance-driven sales position with uncapped earning potential. The compensation plan includes a structured ramp-up period designed to provide greater income stability while the Community Relations Manager learns the territory, strengthens existing relationships, and develops a pipeline of new referral business.

The compensation progression is:

• Months 1–3 – Base + Commission: The Community Relations Manager receives an initial base compensation plus commission while becoming established in the position and developing the referral pipeline.
• Months 4–6 – Reduced Base + Commission: Beginning in the fourth month, base compensation is reduced as the Community Relations Manager assumes greater responsibility for generating commission-producing business.
• After 6 Months – Compensation Choice: Beginning after the first six months, the Community Relations Manager may choose between:
  • Base + Commission: Continue receiving base compensation and generally earn a commission equal to 3% of gross revenue derived from referred clients during each client’s first 12 months of service; or
  • No Base/Higher Commission: Elect a no-base compensation structure and generally earn 4% of gross revenue derived from new clients referred after the transition during each client’s first 12 months of service.

Clients referred while the Community Relations Manager is participating in the base-plus-commission structure remain at the commission rate applicable when those clients were referred.

There is no cap on earning potential.

As the Community Relations Manager generates more qualified referrals and those referrals become clients, the opportunity to build a larger portfolio of commission-producing business increases.

This compensation structure is designed for a successful relationship-based salesperson who wants to be rewarded directly for developing productive referral relationships and contributing to the growth of the agency.

The specific terms, eligibility requirements, commission calculations, payment timing, and other conditions governing compensation are set forth in the Company's written compensation plan.

Territory and Schedule

The primary territory is the northeast Phoenix metropolitan area, including:

North Glendale North Phoenix Anthem New River Cave Creek Carefree North Scottsdale Paradise Valley

The typical schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m. Because relationship development sometimes occurs outside normal business hours, occasional evening and weekend events may be required.

This is primarily a field-based position. The Community Relations Manager is expected to work from the office approximately one day per week for sales meetings, weekly wrap-up, performance review, and planning sessions with the manager.

Benefits and Business Expenses

Assisting Hands provides:

• Paid holidays
• Paid Time Off (PTO)
• Earned paid sick time
• Mileage reimbursement for business travel
• Reimbursement/expense allowance for the business use of a personal cell phone
• Eligibility for a company vehicle after 12 months of consistently meeting performance goals

The Community Relations Manager must have a valid driver's license, reliable transportation, and the ability to travel throughout the assigned territory.

Employment Requirements

Employment is contingent upon successful completion of the following requirements after a conditional offer of employment has been made:

• Satisfactory professional reference checks, including references from prior employers relevant to the candidate’s sales experience
• Successful completion of a national background check
• Successful completion of required drug screening
• Verification of a valid driver’s license and ability to meet the travel requirements of the position

Final candidates will participate in a practical sales role-play designed to demonstrate consultative selling, relationship development, objection handling, and the ability to ask for the business.

Our Mission and Culture

At Assisting Hands Home Care Cave Creek, our work begins with an appreciation for seniors, regardless of their circumstances, and a desire to improve their lives through the delivery of professional, dependable, and qualified home care.

The Community Relations Manager represents that mission in the community.

We are looking for someone who is committed to serving seniors and their families, earns the trust of professional referral partners, follows through on commitments, and understands that a strong reputation is built one relationship and one client at a time.

If you are an accomplished relationship-based salesperson who wants clear expectations, an established book of relationships to build upon, uncapped earning potential, and the opportunity to make a meaningful difference in the lives of seniors and their families, we would like to hear from you.

Assisting Hands Home Care Cave Creek is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other status protected by applicable law.