Manager, Community Engagement & Office Manager

Hard Rock International; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading hospitality firm is seeking a Community Engagement & Office Manager to launch and operate its new office in New York, NY. This hands-on role requires strong organizational skills and the ability to oversee HR processes, vendor management, and community engagement. The ideal candidate will have 5–7 years of experience in office management or HR and must hold a Bachelor's degree in a relevant field. This position offers the opportunity to engage with local talent and ensure compliance with company standards.

Qualifications

• 5–7 years of progressively responsible experience in office management or HR coordination.
• Relevant HR certifications are strongly preferred.
• Bachelor’s degree in a relevant field is required.

Responsibilities

• Launch and operate the new office while overseeing HR processes.
• Coordinate with community partners and vendors.
• Ensure compliance with HR policies and employment regulations.
• Manage communications and scheduling for the Vendor & Career Center.
• Deliver the Hard Rock Workforce Readiness Program.
• Represent Hard Rock at community events and job fairs.

Skills

Organizational skills

Relationship building

HR compliance knowledge

Operational oversight

Microsoft Office proficiency

Communication skills

Flexible work schedule

Education

Bachelor’s degree in HR, Business Administration, Hospitality Management, or related field

HR certifications (e.g., PHR, SPHR, SHRM-CP)

Tools

Workday

Microsoft 365 Suite

Infinium

Job description

The Community Engagement & Office Manager is a hands‑on, highly organized leader responsible for launching and operating our new office while overseeing HR administrative processes, vendor management, and community engagement. This role serves as a central point of coordination across internal teams, applicants, community partners, and vendors to ensure the pre‑opening timeline stays on track and all operations run smoothly, efficiently, and in compliance with company standards.

The Office Manager also leads the day‑to‑day operations of the Vendor and Career Center in Corona, NY, acting as the primary contact for job seekers and suppliers engaging with Hard Rock Hotel & Casino Metropolitan Park. Through strong relationship building and operational oversight, the role ensures a professional, welcoming, and high‑quality experience for all visitors and partners.

ESSENTIAL FUNCTIONS:

• Maintain expert knowledge of HR policies, employment regulations, and labor laws to ensure full compliance.
• Serve as a primary resource for applicants by providing guidance on employment opportunities.
• Respond to HR and vendor inquiries, manage communications, and coordinate scheduling for interviews, appointments, and services at the Vendor & Career Center.
• Partner with the Community Engagement Team to strengthen local relationships, expand outreach, and advance workforce development initiatives.
• Deliver the Hard Rock Workforce Readiness Program to help prepare local talent for opportunities with Hard Rock Hotel & Casino Metropolitan Park.
• Represent Hard Rock at community events, job fairs, and vendor outreach activities to promote employment and partnership opportunities.
• Maintain a visible presence across office, HR, and community‑facing functions to support staff, resolve issues, and ensure smooth daily operations.
• Assist in planning and executing career fairs, vendor fairs, and Hard Rock‑sponsored events that support recruitment and supplier engagement.
• Act as a liaison between the local operation and corporate HR, Community Engagement, Procurement, Security, IT, Communications, and Legal teams to ensure alignment with organizational standards and strategic priorities.
• Coordinate with Corporate Procurement team to ensure vendor processes, documentation, and compliance meet Hard Rock requirements.
• Collaborate with Corporate HR to align recruiting activities, onboarding timelines, and workforce readiness efforts with property hiring strategies.

ABILITY TO:

• Prioritize operational needs while managing multiple tasks, shifting deadlines, and competing demands.
• Coordinate office and facility operations, including supplies, vendor support, and overall logistics.
• Work a flexible schedule, including varying shifts, extended hours, or event support as needed.
• Perform effectively in a fast‑paced, high‑volume, and constantly evolving environment.
• Interact professionally with business partners, team members, vendors, applicants, and community stakeholders.
• Demonstrate proficiency in Microsoft Office and the Microsoft 365 Suite, including Teams, SharePoint, and Outlook.
• Utilize HRIS and internal systems, including Workday and Infinium, to manage employee data, workflows, and procurement.
• Apply strong organizational and time‑management skills with exceptional attention to detail.
• Communicate clearly and professionally, demonstrating strong listening, speaking, reading, and writing skills.
• Deliver information effectively in both one‑on‑one and group settings.
• Communicate fluently in English; additional languages are a plus.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Bachelor’s degree required in Human Resources, Business Administration, Hospitality Management, Public Administration, Communications, or a related field.
• Relevant HR certifications strongly preferred (e.g., PHR, SPHR, SHRM‑CP, SHRM‑SCP).
• 5–7 years of progressively responsible experience in office management, HR coordination/operations, community engagement, vendor management, or similar administrative leadership roles.