Manager, Event Service

Hard Rock Cafe; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Hard Rock Cafe Las Vegas seeks an experienced Event Service Manager to lead event operations and align with the cafe's strategy for delivering exceptional experiences.

You will support the Senior Leadership Team, uphold brand standards, manage staffing, vendor coordination, and client communication to ensure successful events both large and small.

Qualifications

• Minimum 5 years event management experience.
• Proficient in Microsoft Office and Amadeus/Delphi.
• Excellent English communication (speaking, reading, writing).
• College coursework preferred; High School Diploma or Equivalent.
• Strong organization, detail orientation, and self-motivation.

Responsibilities

• Update and maintain Banquet Event Orders.
• Follow through on all deposits as outlined in the contract.
• Coordinate parking requests and bus drop off.
• Obtain pricing and secure items for groups from outside vendors.
• After receiving invoices, input purchase order information for payment to vendors.
• Close out files for Accounting.
• Develop staffing schedules with all operating areas.
• Coordinate load in, production and event timelines with client, operations and external vendors.
• Develop custom creative events as needed.
• Coordinate kitchen changes in menu selections and quantities.
• Support Sales Managers with site visits and tastings.
• Serve as point during events for internal and client communication.
• Communicate expectations to all operating areas.
• Coordinate talent rider information (technical and food & beverage).

Skills

Communication

Organization

Detail Oriented

Self-Motivated

Positive Attitude

Education

High School Diploma or Equivalent

College Coursework Preferred

Tools

Microsoft Office

Amadeus/Delphi

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Event Service Manager is responsible for directing event efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

Responsibilities

Administration / General

• Update and maintain details on Banquet Event Orders
• Follow through on all deposits as outlined in the contract
• Coordinate parking requests and bus drop off
• Obtain pricing and secure items for groups from outside vendors
• After receiving invoices, input purchase order information for payment to vendors
• Close out files for Accounting

Event Management

• Work with all operating areas to develop staffing schedules
• Coordinate load in, production and event time lines with client, operations and external vendors
• Develop custom creative events as needed
• Coordinate with Kitchen Operations changes in menu selections and/or quantities
• Work with Sales Managers and assist with site visits and tastings
• Serve as point during events for internal and client communication
• Communicate with all operating areas the expectations for the event
• Coordinate all talent rider information (technical and food & beverage)

Qualifications

Training Standards

• Adhering to Company training standards
• Proficient in Microsoft Office and Amadeus/Delphi
• Ensures all company and established (event) O.P.’s

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• College coursework preferred, High School Diploma or Equivalent
• Minimum 5 Years Event Management Experience
• Proficiency Communicating (speaking, reading, writing) in English
• Proficient in Word, Excel, PowerPoint and Delphi
• Communication
• Organization
• Detail Oriented
• Self-Motivated
• Positive Attitude

Physical Requirements

• Ability to move throughout the restaurant, LIVE and retail store and LIVE venue (standing, walking, kneeling, bending) for extended periods of time.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to work extended hours on day of show move objects up to 50 pounds

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).