Manager, Communications

Duly Health and Care; Downers Grove (IL); Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement ($5,250/yr)

Immediate 401(k) match

40 hours paid volunteer time off

Parental leave up to 12 weeks (100%)

Community-focused culture

Job summary

Duly Health and Care is seeking an experienced Communications Manager in Downers Grove, IL. You will lead internal communications and support external corporate PR for leadership teams across a broad network of facilities.

The role focuses on crafting clear, credible messages that keep employees informed and engaged, partnering with executives and cross-functional leaders to translate priorities into communications that drive alignment.

Qualifications

• Bachelor’s degree in Communications, Journalism, Public Relations, English, or related field.
• 8+ years of progressive communications experience, with depth in internal communications.
• Experience in internal/change communications for organizational changes.
• Proven writing/advising experience for senior leaders and executives.
• Healthcare, health systems, or multi-site regulated industry preferred.

Responsibilities

• Lead internal communications strategy aligned to enterprise priorities.
• Manage intranet, newsletters, leadership emails, and town halls; ensure timely content.
• Write and edit announcements, leadership messages, FAQs, talking points, presentations, and toolkits.
• Develop communications plans for organizational changes and system implementations.
• Advise executives on messaging, audience, and timing for major news and initiatives.
• Partner with HR, IT, Finance, Marketing, and Legal to translate complex changes into clear messages.

Skills

Executive writing

Internal communications

Change communications

Stakeholder management

Education

Bachelor's degree in Communications

Tools

SharePoint

Microsoft 365

Teams

HubSpot

Job description

Manager, Communications# Careers## Manager, CommunicationsApply: Downers Grove, Illinois: Full time: Posted Yesterday: JR119819If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.**Communications Manager**Full Time, 40 hours per weekHybrid- 3 days per week on site, 2 days remotelyLocation: Downers Grove, ILWorking with and reporting to the Executive Director, Brand and Communications, the Communications Manager leads internal communications and supports industry-facing corporate PR for Duly Health and Care’s operations and leadership teams. This is a hands-on, individual contributor role with no direct reports. The Communications Manager partners with executives and operational leaders to turn business priorities and organizational change into clear, credible messages that employees understand and act on. As part of the Brand and Communications team, this role works closely with the consumer PR and marketing teams to keep Duly’s voice consistent and owns work from strategy through execution to keep a large, multi-site workforce informed, aligned, and engaged. MAJOR RESPONSIBILITIESLeads internal communications strategy and manages core employee channels.* Develops and executes the internal communications strategy for operations and leadership audiences, tied directly to enterprise priorities.* Owns and manages core internal channels, including the intranet, employee newsletters, leadership email, and town halls, ensuring content is timely, relevant, and well edited.* Writes and edits a high volume of content, including announcements, leadership messages, FAQs, talking points, presentations, and manager toolkits.* Maintains a communications calendar that coordinates messaging across departments and avoids message fatigue. Plans and executes communications for organizational and operational change.* Develops and delivers communications plans for process changes, system implementations, policy updates, and integration activity.* Equips people leaders with the messaging and tools to cascade information consistently across a multi-site workforce.* Partners with Operations, HR, IT, Finance, and other functions to translate complex initiatives into easy-to-understand language.* Plans and produces communications for all-employee and leadership events, including town halls. Serves as communications partner to executive leaders across operations and corporate functions.* Advises executives on messaging, audience, and timing for organizational news and business priorities.* Drafts leadership memos, town hall remarks, talking points, and presentation content.* Prepares executives for internal forums, speaking engagements, and industry panels. Supports Duly’s industry and corporate PR presence.* Develops and pitches thought leadership, bylines, awards, and speaking opportunities that build Duly’s reputation as an employer and operator.* Drafts corporate announcements and statements on business developments, partnerships, and leadership news.* Monitors industry and trade media for trends relevant to leadership and operations.* Coordinates with the consumer PR and marketing teams to align enterprise and brand narratives.* Measures communications effectiveness and drives continuous improvement.* Builds and runs measurement for internal communications, including reach, engagement, sentiment, and comprehension.* Gathers employee and leader feedback and applies insights to refine channels, content, and approach. MINIMUM EDUCATION AND EXPERIENCE REQUIRED * Bachelor’s degree in Communications, Journalism, Public Relations, English, or a related field required* 8+ years of progressive communications experience, with significant depth in internal communications* Internal and change communications, including leading communications for organizational change* Writing and advising on behalf of senior leaders and executives* Corporate communications, trade media relations, thought leadership, or industry PR* Healthcare, health systems, or another multi-site, regulated services industry (preferred) MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)* Exceptional writing and editing skills, with a portfolio that shows range across employee and executive audiences.* Sound strategic judgment, with the ability to translate business priorities and complex organizational news into clear and credible messages.* Demonstrated experience planning and executing communications for organizational change, including system implementations, policy changes, and integration activity.* Experience advising and writing for senior leaders, with the confidence to tell a leader what they need to hear, not just what they want to hear.* Ability to build credibility and trust with executives, operations leaders, and physicians.* Experience using analytics to measure and improve communications performance.* Proficiency with digital communication platforms such as SharePoint, Microsoft 365, Teams, and email marketing tools such as HubSpot or Salesforce Marketing Cloud.* Strong project management and organizational skills, with the ability to manage multiple priorities and own the details in a fast-paced environment.* Ability to work independently and collaborate effectively with cross-functional partners, including Operations, HR, IT, Finance, Marketing, and Legal.* Familiarity with healthcare operations is preferred. WORKING CONDITIONS / TRAVEL* Hybrid role based at Duly’s corporate office in Downers Grove, IL. - 3 days per week on-site* Occasional travel to Duly locations throughout Illinois and Indiana may be required.* May require occasional early morning, evening, or event-based schedules depending on organizational needs.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **73,399.25-110,098.00**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.**Artificial Intelligence Disclosure**Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.