Manager, Communication Consultant

Fidelity Investments Inc.; Covington (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Communications Consultant to partner with Managing Directors and develop participant communication strategies for Tax-Exempt Core Non-Profit clients.

You will manage end‑to‑end delivery of educational, plan, and regulatory communications with quality, accuracy, and cost‑effective production. You will collaborate with cross‑functional teams and vendors to oversee high‑volume projects, streamline workflows, drive improvements, and ensure timely delivery and

Qualifications

• Degree in journalism, communications, English, marketing, or related field strongly desired.
• 2–3 years of communications consulting experience preferred.
• SIE required; Series 6 and 63 licenses preferred (must be obtained within 90 days).
• Experience in employee benefits communication or financial services preferred.
• Proven project management experience required.
• Strong editing and proofreading, written and verbal communication skills.
• Fidelity's communications offerings knowledge across products is a plus.

Responsibilities

• Coordinate end-to-end participant communications for TEM Core Non-Profit clients.
• Lead high-volume projects with cross-functional teams and vendors.
• Improve processes to ensure timely, accurate, and cost-effective production.
• Consult with the Managing Director on communication and education strategy.
• Ensure exceptional participant experience through best-practice solutions.

Skills

Project management

Communication skills

Problem solving

Editing

Independent work

Education

Degree in journalism/communications/English/marketing

Tools

Microsoft Office

Comhub

PSW

Xtrac

Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position

Partner with Fidelity Managing Directors to develop and execute participant communication strategies for Tax-Exempt Core Non-Profit clients. Manage the end-to-end delivery of educational, plan, and regulatory communications, ensuring quality, accuracy, and cost-effective production. Collaborate with cross-functional teams and vendors to oversee high-volume projects, streamline workflows, and drive process improvements. Ensure timely delivery, effective governance, and exceptional participant experience through best-practice communication solutions. Consult with the Managing Director on the communication and education strategy for the project, uncovering key client priorities and needs, while positioning the current TEM Core communications model appropriately.

The Expertise and Skills You Bring

• Degree in Journalism, Communications, English, Marketing, or related field strongly desired
• Experience in employee benefits communication and/or financial services preferred
• 2-3 years’ communications consulting experience preferred
• Proven project management experience required
• SIE required. Series 6, 63 licenses preferred (must be obtained within 90 days of hire).
• Working knowledge of communication processes from creation through distribution across multiple media (print, email, internet). Print production experience a plus.
• Strong written, verbal, interpersonal, and problem solving skills.
• Ability to handle multiple deadlines and work independently or collaboratively
• Detail oriented with strong editing/proofreading skills.
• Customer-focused with analytical and creative thinking skills.
• Knowledge of Fidelity’s communications offerings and capabilities for a multitude of product offerings (e.g., Financial Wellness, Personalized Planning and Advice, Self-Directed Brokerage, Roth, Health Savings Account, etc.)
• Proficiency with Microsoft Office and other internal systems (e.g., Comhub, PSW, Xtrac).

The Team

The Communications Consultant Team partners with Relationship Management, serving clients in the Tax-Exempt area to deliver critical retirement plan communications. We support hospitals, universities, governments, and faith‑based organizations whose missions center on helping people thrive. Our work helps participants improve financial wellness and outcomes and become retirement-ready through clear, effective communication.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 06 - FINRA, Series 63 - FINRA

Category:

Communication

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.