Manager, Commercial Operations & Marketing Excellence

Innoviva Specialty Therapeutics, Inc.; Waltham (MA); On-site; USD 120,000 - 170,000; Full time

Job summary

Innoviva Specialty Therapeutics, Inc. in Waltham, MA seeks a Manager of Marketing Operations to oversee promotional MLR processes, non-promotional support, and national meetings.

You will coordinate cross-functional teams, manage events, branding materials, and print fulfillment while ensuring regulatory compliance and efficient workflows. The role requires strong project management, collaboration with marketing, sales, medical, and vendors, and hands-on experience with Veeva PromoMats, Veeva

Qualifications

• 5+ years of pharmaceutical or biotech industry experience in commercial operations, marketing, or sales operations.
• Strong understanding of marketing automation, CRM platforms (Veeva PromoMats, Veeva Events, Salesforce, print/fulfillment), and digital engagement tools.
• Hands-on experience with MLR workflows and tools preferred.
• Knowledge of pharmaceutical compliance regulations (e.g. pharma promotional guidelines, GDPR)

Responsibilities

• Coordinate daily Promotional Review Committee (MLR) planning meetings for Critical Care and Antibiotic Pipeline assets within Veeva PromoMats, ensuring timely submission, routing, tracking, and archiving promotional materials across the organization.
• Partner cross-functionally with internal stakeholders to support strategic planning and execution of promotional material development.
• Train and onboard new team members, submitters, and agency partners on the MLR review process and PromoMats platform, while actively collaborating with Commercial stakeholders and external agencies to drive consistency, streamline workflows, and enhance overall process efficiency.
• Coordinate upcoming promotional review schedules and planning discussions, ensuring alignment across teams and readiness for submission cycles.
• Update and upgrade of standard Procedures, platform training and reference material.
• Partner with Marketing, Sales, Medical and vendors to execute National Conferences per strategic initiative.
• Responsible for the completion of planning, execution, budget, communications, training, and follow-up for each National Conferences, Field Planning Meetings, or Launches.
• Support all cross-functional planning meetings, prepare and present pre-con and post-con materials to internal attendees.
• Support all Conference and Sponsorship requests with appropriate documentation and ensure timely processing of requests and processing of funds.
• Act as the primary point of contact between Marketing, Sales, and vendor for promotional literature print and fulfillment.
• Oversee the inventory lifecycle for printed promotional materials within designated strategic pillars, including stock level management, distribution coordination, expiration tracking, and demand forecasting.
• Lead end-to-end print production workflow, from initial vendor quoting and marketing team alignment through final fulfillment and drop shipment tracking communication to field sales teams.
• Completes new inventory templates to be uploaded into Jetmail portal for ordering.

Skills

Strong organizational skills

Project management

Communication skills

Adaptability

Detail-oriented

Tools

Veeva PromoMats

Veeva Events

Salesforce

Print/fulfillment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Commercial Operations & Marketing Excellence

Commercial Oper S&M Full Time Professional Waltham, MA, US

Company Overview:

Innoviva Specialty Therapeutics, Inc., a subsidiary of Innoviva, Inc., is a biopharmaceutical company focused on developing innovative solutions for patients and healthcare providers in the fields of Critical Care and Infectious Diseases.

Our mission to deliver innovative, life-saving medicines for serious unmet medical conditions drives us every day and contributes to building a sustainable business for the long term. It also inspires our entrepreneurial culture which fosters innovation, collaboration, and a relentless commitment to the people we serve. Patients are at the center of everything we do because everyday matters. Every employee is encouraged to take initiative, explore new ideas, and turn challenges into opportunities that can potentially transform lives, especially those suffering from serious and difficult-to-treat illnesses.

Our products marketed in the U.S. include:

• GIAPREZA® (angiotensin II) is a vasoconstrictor to increase blood pressure in adults with septic or other distributive shock.
• XACDURO® (sulbactam for injection; durlobactam for injection) is a new treatment designed specifically to treat hospital-acquired bacterial pneumonia (HABP) and ventilator-associated bacterial pneumonia (VABP) caused by susceptible strains of bacteria called Acinetobacter baumannii-calcoaceticus complex in adults.
• XERAVA® (eravacycline) is a broad-spectrum antibiotic used to treat patients with complicated intra-abdominal infections (cIAI).
• ZEVTERA® (ceftobiprole) is an approved advanced-generation cephalosporin antibiotic and the only FDA-approved cephalosporin specifically designed to treat adult patients with Staphylococcus aureus bloodstream infections (bacteremia) including those with right-sided infective endocarditis. In addition, Zevtera is approved in adult patients with acute bacterial skin and skin structure infections (ABSSSI), and adult and pediatric patients (3 months to less than 18 years old) with community-acquired bacterial pneumonia (CABP).
• Nuzolvence® (zoliflodacin) for oral suspension is a first-in-class, single-dose oral antibiotic for the treatment of uncomplicated urogenital gonorrhea in adults and adolescents 12 years of age and older weighing at least 35 kg.

Summary of Position:

Reporting to the Director, Marketing Capabilities and Operations, the Manager of Marketing Operations will provide proactive commercial support services as the day-to-day coordinator for the Promotional Medical Legal Regulatory (MLR) process, while also supporting the Non- Promotional Medical (MLR) process, congress/event planning, displays/sponsorship, and print/fulfillment operations. In addition, this role will have ownership for the planning, logistics and event management for commercial and national customer-facing meetings including POAs and product launch meetings.

The ideal candidate brings a cross functional collaboration mindset, operational rigor, strong project management capabilities, and the ability to represent Innoviva Specialty Therapeutics to a wide range of key external stakeholders. They should possess a broad ability to work across multiple technologies and platforms like Veeva PromoMats, Veeva Events, and Veeva CRM.

Responsibilities:

MLR

• Coordinate daily Promotional Review Committee (MLR) planning meetings for Critical Care and Antibiotic Pipeline assets within Veeva PromoMats, ensuring timely submission, routing, tracking, and archiving promotional materials across the organization.
• Partner cross-functionally with internal stakeholders to support strategic planning and execution of promotional material development.
• Train and onboard new team members, submitters, and agency partners on the MLR review process and PromoMats platform, while actively collaborating with Commercial stakeholders and external agencies to drive consistency, streamline workflows, and enhance overall process efficiency.
• Coordinate upcoming promotional review schedules and planning discussions, ensuring alignment across teams and readiness for submission cycles.
• Update and upgrade of standard Procedures, platform training and reference material.

Conferences/Events, Displays & Sponsorship Management

• Partner with Marketing, Sales, Medical and vendors to execute National Conferences per strategic initiative.
• Responsible for the completion of planning, execution, budget, communications, training, and follow-up for each National Conferences, Field Planning Meetings, or Launches.
• Support all cross-functional planning meetings, prepare and present pre-con and post-con materials to internal attendees.
• Support all Conference and Sponsorship requests with appropriate documentation and ensure timely processing of requests and processing of funds.
• Act as the primary point of contact between Marketing, Sales, and vendor for promotional literature print and fulfillment.
• Oversee the inventory lifecycle for printed promotional materials within designated strategic pillars, including stock level management, distribution coordination, expiration tracking, and demand forecasting.
• Lead end-to-end print production workflow, from initial vendor quoting and marketing team alignment through final fulfillment and drop shipment tracking communication to field sales teams.
• Completes new inventory templates to be uploaded into Jetmail portal for ordering.

Experience & Education:

• 5 plus years of pharmaceutical or biotech industry experience within commercial operations, marketing, or sales operations.
• Strong understanding of marketing automation, CRM platforms(Veeva PromoMats, Veeva Events, Salesforce, print/fulfillment), and digital engagement tools.
• Hands-on experience with MLR workflows and tools preferred.
• Knowledge of pharmaceutical compliance regulations (e.g. pharma promotional guidelines, GDPR)

Skills and Abilities:

• Strong organizational skills to manage multiple concurrent projects (e.g., MLR reviews, conferences, print fulfillment).
• Ability to lead planning, logistics, and execution of national meetings and product launches.
• Experience managing timelines, deliverables, and stakeholder communications.
• Demonstrated strength in project management, successfully leading multiple cross-functional initiatives in fast-paced environments while collaborating effectively with internal teams and external stakeholders.
• Detail-oriented with a proactive mindset.
• Strong communication and interpersonal skills.
• Adaptability in fast-paced, evolving environments.
• Ability to represent the company professionally to external stakeholders.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Innoviva Specialty Therapeutics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.