manager, Collaboration Engineering - Nashville, TN

Starbucks; Nashville (TN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401(k) match

Stock program (Bean Stock)

Job summary

Starbucks is seeking a Manager, Collaboration Engineering to lead platforms that enable partners to connect, collaborate, and work productively worldwide. You will guide global Microsoft 365, messaging, and enterprise AI services, coordinating across security, architecture, and business teams.

You will drive governance, adoption, and reliability while mentoring a diverse team to deliver secure, scalable solutions and measurable business outcomes.

Qualifications

• 5+ years of experience in IT management, workplace technology, SaaS operations, collaboration platforms, or end‑user support environments.
• 3+ years of experience supporting Microsoft 365 or Google Workspace in an enterprise environment. 5+ years of experience supporting SaaS applications.
• Familiarity with Exchange on‑premises environments and enterprise messaging support.
• Experience working with managed service providers or international support partners.
• Strong understanding of enterprise change management, release coordination, stakeholder readiness, communications, and adoption planning.
• Experience partnering across security, compliance, architecture, engineering, infrastructure, product, and support teams.
• Strong communication skills with the ability to translate technical topics into clear business impact.

Responsibilities

• Lead a team responsible for enterprise collaboration, productivity, messaging, and workplace technology platforms.
• Support enterprise AI and collaboration capabilities, including Microsoft 365 Copilot, Power Platform, and enterprise search.
• Manage support delivery for partners across markets the globe.
• Drive platform reliability, service health, incident response, escalation management, and operational excellence.
• Lead enterprise change management for platform updates, new capabilities, adoption efforts, and partner‑impacting technology changes.
• Partner with product, engineering, architecture, security, compliance, infrastructure, and business stakeholders to deliver secure, scalable, and reliable services.
• Establish and improve governance, intake, prioritization, and support processes for enterprise AI, collaboration, and productivity initiatives.
• Define and track service metrics, adoption measures, operational performance, risks, and business outcomes.
• Coach, develop, and lead a high‑performing team with a focus on inclusion, accountability, and continuous improvement.

Skills

IT management

Enterprise collaboration

Microsoft 365

Google Workspace

SaaS operations

Change management

Stakeholder communication

Cross‑functional collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field

Tools

Microsoft 365

Power Platform

Azure AI

Enterprise search

Copilot Studio

Job description

Now Brewing – Manager, Collaboration Engineering! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Manager, Collaboration, Productivity & Enterprise AI, you will lead a team responsible for the platforms and services that help Starbucks partners connect, collaborate, and work productively around the world. This role oversees enterprise workplace technology platforms, including Microsoft 365, messaging systems, Smartsheet, and emerging enterprise AI capabilities. The Manager will lead global platform operations, support delivery, governance, change management, and continuous improvement while partnering with technology, security, architecture, compliance, business, and outsourced support teams.

As a Manager, Collboration Engineering, you will…

• Lead a team responsible for enterprise collaboration, productivity, messaging, and workplace technology platforms.
• Support enterprise AI and collaboration capabilities, including Microsoft 365 Copilot, Power Platform, and enterprise search.
• Manage support delivery for partners across markets the globe.
• Drive platform reliability, service health, incident response, escalation management, and operational excellence.
• Lead enterprise change management for platform updates, new capabilities, adoption efforts, and partner‑impacting technology changes.
• Partner with product, engineering, architecture, security, compliance, infrastructure, and business stakeholders to deliver secure, scalable, and reliable services.
• Establish and improve governance, intake, prioritization, and support processes for enterprise AI, collaboration, and productivity initiatives.
• Define and track service metrics, adoption measures, operational performance, risks, and business outcomes.
• Coach, develop, and lead a high‑performing team with a focus on inclusion, accountability, and continuous improvement.

We’d Love To Hear From People With

• 5+ years of experience in IT management, workplace technology, SaaS operations, collaboration platforms, or end‑user support environments.
• 3+ years of experience supporting Microsoft 365 or Google Workspace in an enterprise environment. 5+ years of experience supporting SaaS applications.
• Familiarity with Exchange on‑premises environments and enterprise messaging support.
• Experience working with managed service providers, or international support partners.
• Strong understanding of enterprise change management, release coordination, stakeholder readiness, communications, and adoption planning.
• Experience partnering across security, compliance, architecture, engineering, infrastructure, product, and support teams.
• Strong communication skills with the ability to translate technical topics into clear business impact.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent experience

Preferred Qualifications

• Experience leading Microsoft 365 administration, engineering, or platform operations teams in a global enterprise.
• Experience with Microsoft 365 Copilot, Copilot Studio, Azure AI, enterprise search, AI agents, or AI‑enabled productivity experiences.
• Experience running a citizen development program such as Microsoft Power Platform or other enterprise workflow and application platforms (e.g., ServiceNow, Salesforce).
• Familiarity with RAG pipelines, multi‑agent systems, enterprise APIs, Azure AI Search, Elastic, or similar technologies.
• Experience building governance, intake, prioritization, or operating models for workplace technology platforms.
• Experience implementing and supporting Microsoft Purview.
• Understanding of responsible AI, data protection, compliance, and enterprise governance practices.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we’re together, which is why we’re onsite four days a week.

Join us and inspire with every cup.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.