Manager, Cognitive Engagement

ArcBest; Fort Smith (AR); On-site; USD 110,000 - 165,000; Full time

Job summary

ArcBest in Fort Smith, AR seeks a Manager, Cognitive Engagement to lead a team of Cognitive Engineers and ML Engineers in delivering scalable, high-performance cognitive solutions.

You'll guide design discussions, coordinate with stakeholders, provide reporting on system status, and mentor staff through development, testing, and deployment while maintaining strong customer focus and on-call support as needed.

Qualifications

• Bachelor's Degree in Computer Sciences or related field is required.
• Master's Degree in Computer Sciences or related field is preferred.
• 6 years software development experience, required, preferably in a tech environment.
• Experience in C#, JavaScript and Python; knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.

Responsibilities

• Lead a team of Cognitive Engineers and ML Engineers in designing and implementing cognitive solutions.
• Plan and coordinate work, provide estimates, and manage project timelines.
• Provide 24/7 on-call support for existing systems when needed.
• Mentor and train staff; recruit and onboard new team members as needed.
• Collaborate with customers to define requirements and translate them into deliverables.
• Ensure quality, security, and timely delivery of cognitive systems.

Skills

C#

JavaScript

Python

MLOps

Data Modeling

Cloud Computing

Leadership

Project Management

Education

Bachelor's Degree in Computer Science

Master's Degree in Computer Science or related field

Job description

Job Description

The Manager, Cognitive Engagement at ArcBest is responsible for managing our team of Cognitive Engineers and ML Engineers as they implement and maintain state of the art, scalable, high-performance cognitive solutions. The Manager, Cognitive Engagement leads design discussions with other team members, proposes alternative courses of action to help the customers meet their needs, and analyzes and interprets data to present results in a meaningful manner. They represent the CE Department in PI planning and provide timely and accurate reporting on the status of all CE systems as required. The Manager assists team leaders as needed in the system definition, system design, coding, testing, and implementation of cognitive solutions designed to meet the customers' needs. If necessary, they assist in the training of their customers on how to operate systems in their area of responsibility. In addition, this position must maintain communication with management and other team members on the status of cognitive projects.

Responsibilities

• Assist employees with questions concerning one's responsibilities and share technical knowledge. Train customers in specific applications.
• Consult with customers on implementing proposed solutions and plan courses of action to help the customer meet their needs.
• Provide solutions for any system problems that may arise, which includes 24-hour on-call support for existing systems.
• Determine whether a problem exists, and if so, formulate and implement a solution for the problem.
• Prepare, organize, and conduct training classes for employees when needed.
• Provide estimates for the different stages of cognitive projects, revising these estimates as additional information becomes available.
• Provide for and manage personnel in the Cognitive Engagement area of responsibility, including personnel-related tasks such as planning, organizing, scheduling, delegating, coordinating, motivating, leading, training, directing, reviewing, and evaluate performance and work assignments.
• As needed, write code, train models conduct third-party reviews for cognitive systems.
• Follow up on solutions implemented and maintain close, regular communications with the key functional department personnel.
• Improve the consistency, timeliness, quality, security, and delivery of cognitive systems.
• Administer special projects as assigned.
• Actively assist in the new hire recruiting process.
• Assist employees with systems design, and system definition and determine the steps necessary to code, test, and implement cognitive systems to meet the customers' needs.
• As needed, assist employees with estimates, designs, test procedures, and implementation of system enhancements when requested by the customers.
• Analyze, estimate, advise, counsel, serve, conduct research, guide, and assist customers with specific problems or questions concerning cognitive systems.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree in Computer Sciences or related field, required
• Master's Degree in Computer Sciences or equivalent experience, preferred

Experience:

• 6 years software development experience, required Preferably in the tech environment.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python.

Computer Skills:

• Proficient in Microsoft Office Suite.
• Strong working knowledge with MLOps and deployment pipelines; knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python. Strong knowledge of relational databases, SQL, and ORM technologies and software engineering tools.

Competencies:

• Coaching Others
• Cognitive Computing
• Innovation
• Managing Multiple Priorities
• Producing Results
• Project Management
• Stakeholder Focus

Other Details

Work Hours:

• Work hours will generally fall between 7:30 am - 5:30 pm and may include irregular and on call hours. A flexible work schedule may be available after six months of employment, subject to approval by the supervising director.

Compensation:

• This is a salary position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to‑end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people‑first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.

At ArcBest, you’re part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.