Manager, Cognitive Engagement

ArcBest Technologies; Fort Smith (AR); On-site; USD 90,000 - 140,000; Full time

Job summary

ArcBest Technologies seeks a Manager, Cognitive Engagement to oversee a team of Cognitive and ML Engineers. You will lead design discussions, plan courses of action with customers, and ensure scalable cognitive solutions are delivered on time.

The role involves coordinating with management, mentoring staff, and providing training as needed while maintaining regular communication with stakeholders across departments.

Qualifications

• Bachelor's degree in computer science or related field required.
• Minimum 6 years of software development experience.
• Proficiency in C#, JavaScript, and Python.
• Working knowledge of MLOps, deployment pipelines, and ML frameworks.

Responsibilities

• Lead and mentor Cognitive Engagement engineers; guide design discussions.
• Consult with customers to plan cognitive solutions and project actions.
• Provide 24/7 on-call support for existing systems and troubleshoot issues.

Skills

C#

JavaScript

Python

Education

Bachelor's Degree in Computer Sciences or related field

Master's Degree in Computer Sciences or equivalent experience

Tools

MLOps

SQL

ORM

Job description

Job Description

The Manager, Cognitive Engagement at ArcBest Technologies is responsible for managing our team of Cognitive Engineers and ML Engineers as they implement and maintain state‑of‑the‑art, scalable, high‑performance cognitive solutions. The Manager, Cognitive Engagement leads design discussions with other team members, proposes alternative courses of action to help the customers meet their needs, and analyzes and interprets data to present results in a meaningful manner. They represent the CE Department in PI planning and provide timely and accurate reporting on the status of all CE systems as required. The Manager assists team leaders as needed in the system definition, system design, coding, testing, and implementation of cognitive solutions designed to meet the customers' needs, and, if necessary, assists in the training of their customers on how to operate systems in their area of responsibility. In addition, this position must maintain communication with management and other team members on the status of cognitive projects.

Responsibilities

• Assist employees with questions concerning one's responsibilities and share technical knowledge. Train customers in specific applications.
• Consult with customers on implementing proposed solutions and plan courses of action to help the customer meet their needs.
• Provide solutions for any system problems that may arise, which includes 24-hour on‑call support for existing systems.
• Determine whether a problem exists, and if so, formulate and implement a solution for the problem.
• Prepare, organize, and conduct training classes for employees when needed.
• Provide estimates for the different stages of cognitive projects, revising these estimates as additional information becomes available.
• Provide for and manage personnel in the Cognitive Engagement area of responsibility, including personnel‑related tasks such as planning, organizing, scheduling, delegating, coordinating, motivating, leading, training, directing, reviewing, and evaluating performance and work assignments.
• As needed, write code, train models, and conduct third‑party reviews for cognitive systems.
• Follow up on solutions implemented and maintain close, regular communications with key functional department personnel.
• Improve the consistency, timeliness, quality, security, and delivery of cognitive systems.
• Administer special projects as assigned.
• Actively assist in the new hire recruiting process.
• Assist employees with systems design, and system definition and determine the steps necessary to code, test, and implement cognitive systems to meet the customers' needs.
• As needed, assist employees with estimates, designs, test procedures, and implementation of system enhancements when requested by the customers.
• Analyze, estimate, advise, counsel, serve, conduct research, guide, and assist customers with specific problems or questions concerning cognitive systems.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree in Computer Sciences or related field, required
• Master's Degree in Computer Sciences or equivalent experience, preferred

Experience:

• 6 years software development experience, required. Preferably in the ABTech environment.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python.

Computer Skills:

• Proficient in Microsoft Office Suite.
• Strong working knowledge with MLOps and deployment pipelines; knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python. Strong knowledge of relational databases, SQL, and ORM technologies and software engineering tools.

Competencies:

• Coaching Others
• Cognitive Computing
• Innovation
• Managing Multiple Priorities
• Producing Results
• Project Management
• Stakeholder Focus

Work Hours

• Work hours will generally fall between 7:30 a.m. – 5:30 p.m. and may include irregular and on‑call hours. A flexible work schedule may be available after six months of employment, subject to approval by the supervising director.

Compensation

• This is a salary position paid biweekly.

About Us

ArcBest Technologies, ArcBest's tech and innovation team, provides custom‑built solutions and leading‑edge technologies that help our customers successfully navigate the complex supply chain landscape. The team is made up of highly engaged, creative tech and analytics professionals who create smart solutions that help keep the global supply chain moving.