Manager - CLM Program

Energy Transfer; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) match with profit sharing

PTO

Job summary

Energy Transfer is seeking a dedicated CLM Product Owner to own the Agiloft CLM platform from a business perspective. You will manage the product backlog, drive the product roadmap, and partner with Legal, Procurement, Commercial, and Operations to deliver measurable business value.

Responsibilities include governance, process optimization, and change management to boost platform adoption and compliance across units.

Qualifications

• Bachelor's degree in Business, Supply Chain, Legal Operations, Information Systems, or related field, or equivalent experience.
• 8 years of experience in business process analysis, product ownership, platform management, or program management.
• Experience managing or owning an enterprise platform from the business side (CLM, ERP, procurement, or equivalent).
• Strong business process documentation and workflow design skills.
• Working knowledge of Agile and product ownership principles.
• Ability to translate business needs into platform requirements.
• Strong communication and cross-functional stakeholder management skills.
• Experience with Agiloft, Icertis, Conga, DocuSign CLM, or comparable CLM platform.
• Certified Business Analysis Professional (CBAP) or equivalent.
• Experience in energy, midstream, or industrial sector.

Responsibilities

• Own the CLM product backlog, including enhancements, integrations, and process improvements.
• Define and drive the post-implementation product roadmap with business stakeholders.
• Participate in sprint reviews, release planning, and vendor roadmap sessions.
• Establish and maintain CLM governance standards, playbooks, and documentation.
• Drive user adoption through training, communications, and engagement plans.
• Monitor platform utilization metrics and close adoption gaps.
• Escalation point for platform issues and change requests.
• Coordinate with solution architect on integrations and configuration.
• Build relationships with Legal, Procurement, Commercial, and Operations.
• Report CLM health and value realization to senior leadership.
• Direct the CLM Business Analyst and ensure alignment to roadmap.

Skills

Product ownership

Business process governance

Stakeholder management

Agile

Cross-functional leadership

Communication

Education

Bachelor's degree or equivalent experience

Tools

Agiloft

Icertis

Conga

DocuSign CLM

Job description

Energy Transfer , recognized by Forbes as one of America's best large employers , is dedicated to responsibly and safely delivering America’s energy . We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where w e have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other!

The CLM Product Owner is the named business-side owner of Energy Transfer's Contract Lifecycle Management platform (Agiloft). This role is responsible for the long-term health, adoption, continuous improvement, and business value realization of the CLM program — moving the organization beyond initial implementation into sustained operational excellence.

This is a product leadership and business process role, not a project management role. The CLM Product Owner partners with the CLM Business Analyst, the third-party solution architect, and stakeholders across Commercial, Legal, Procurement, Finance, and Operations to ensure the platform delivers measurable, ongoing business outcomes. The role requires someone who can bridge business needs, platform capability, and process governance with a long-term ownership mindset.

Product Ownership & Roadmap Management

• Serve as the named business product owner for the Agiloft CLM platform
• Maintain and prioritize the CLM product backlog including enhancements, integrations, and process improvements
• Define and drive the post-implementation product roadmap in partnership with business stakeholders
• Participate in sprint reviews, release planning, and vendor roadmap sessions
• Evaluate and prioritize platform change requests against business value and strategic priorities

Business Process Governance

• Own the end-to-end CLM business process model — from contract request through execution, obligation management, and renewal
• Establish and maintain process governance standards, playbooks, and documentation for CLM users
• Identify process gaps, redundancies, and improvement opportunities across contract categories and business units
• Ensure process consistency and compliance across the organization

Platform Adoption & Change Management

• Drive user adoption strategy including training programs, communications, and engagement plans
• Monitor platform utilization metrics and lead initiatives to close adoption gaps
• Serve as the primary business-side escalation point for platform issues and change requests
• Coordinate with the third-party solution architect on configuration, integrations, and technical resolution

Stakeholder Partnership & Reporting

• Build and maintain relationships with contract stakeholders across Legal, Procurement, Commercial, and Operations
• Facilitate working sessions to surface process challenges and translate them into platform requirements
• Report on CLM program health, adoption metrics, and value realization to senior leadership
• Partner with IT and the solution architect on integrations, data governance, and system performance

Team & Analyst Leadership

• Direct the work of the CLM Business Analyst in support of process documentation, requirements, and adoption activities
• Provide day-to-day guidance and prioritization to the CLM BA
• Ensure CLM BA deliverables align to the product roadmap and business priorities

Requirements

Education and/or Experience, Knowledge, Skills & Abilities

• Bachelor's degree in Business, Supply Chain, Legal Operations, Information Systems, or related field or equivalent experience
• 8 years of experience in business process analysis, product ownership, platform management, or program management
• Experience managing or owning an enterprise platform from the business side (CLM, ERP, procurement, or equivalent)
• Strong business process documentation and workflow design skills
• Working knowledge of Agile and product ownership principles
• Ability to translate business needs into platform requirements
• Strong communication and cross-functional stakeholder management skills

Preferred Qualifications

• Experience with Agiloft, Icertis, Conga, DocuSign CLM, or comparable CLM platform
• Certified Business Analysis Professional (CBAP) or equivalent
• Experience in energy, midstream, or industrial sector
• Familiarity with Legal Operations, procurement workflows, or contract compliance frameworks
• Exposure to change management methodologies (Prosci, ADKAR)

Key Competencies

• Product thinking and business value orientation
• Business process ownership and governance
• Platform adoption and stakeholder engagement
• Long-term ownership mindset — not project-focused
• Ability to lead through influence without formal authority

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing
• Occasional overnight travel may be required.