Manager Clinical Services - Hospice

Pathways Home Health & Hospice; Sunnyvale (CA); On-site; USD 130,000 - 163,000; Full time

Job summary

Pathways Home Health & Hospice in Sunnyvale seeks a Manager, Clinical Services (MCS) to lead clinical operations in hospice and home health settings. The role focuses on coordinating care per physician plans, advancing documentation for regulatory and financial requirements, and serving as a clinical resource across internal and external teams.

The MCS will supervise staff, drive quality improvements, and maintain compliant, patient-centered care with strong leadership and communication skills.

Qualifications

• RN license required to practice in the state(s)
• Two years of home care nursing experience required
• Strong written and verbal communication skills
• Excellent clinical skills and knowledge of home care regulations
• Ability to lead and manage multidisciplinary teams
• Demonstrated leadership and supervisory abilities

Responsibilities

• Ensure coordination and continuity of clinical care per physician plan
• Facilitate documentation to meet regulatory, operational, and financial requirements
• Act as a clinical resource for internal and external customers
• Manage staff with coaching and performance feedback
• Ensure appropriate staffing levels and recruiting of qualified associates
• Maintain staff morale and a high performing work environment
• May perform patient visits as needed
• Execute all other duties as assigned

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Education

Registered Nurse license

BSN preferred

Doctorate of Physical Therapy

Job description

For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect

TITLE: Manager Clinical Services (MCS) - Hospice
OFFICE LOCATION: Sunnyvale
SCHEDULE: Full Time
SHIFT:Days

The posted compensation range of $130,302 - $162,815 + Manager Incentive Plan is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law.

POSITION SUMMARY:

The Manager, Clinical Services (MCS) contributes to the organizational success of providing high quality care by ensuring the coordination, continuity and quality of clinical care following a physician's approved plan of treatment. The Manager, Clinical Services facilitates the completion of documentation to comply with regulatory, operational and financial requirements. The Manager, Clinical Services acts as a clinical resource to internal and external customers. The Manager, Clinical Services works independently with limited direct supervision, follows and manages staff to adhere to company guidelines, policies and procedures and acts in good judgment.

AREAS OF RESPONSIBILITY:

• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information.
• Responsible for processing assigned workflow in a timely accurate manner. Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities and is readily and professionally available to assist all office and clinical staff.
• Enters and approves all orders for tracking purposes and assure sent to physician for signature. Ensures current orders exist for requested medical supplies. Assures missed visits reported to physician.
• Reviews and processes vital sign alert reports, documents action, including any follow-up and physician notification. Review and process all wound score deviations documenting any action and/or follow-up.
• Supports and promotes department, branch and organization decisions. Functions as an effective team member and contributes to the development and achievement of branch and organizational goals and objectives.
• Creates an "expectation of excellence" and manages performance of direct reports to maximize the value of associates' contributions towards organizational success.
• Establishes strategically aligned goals with associates and creates opportunities for continuous improvement of staff by providing frequent coaching, mentoring, and accurate performance feedback. By providing direction and support to staff to deliver quality services with a focus on organizational success. Provides fair and equitable treatment of all associates.
• Ensures appropriate staffing levels are maintained, by participates interviews, orients direct reports, recruiting and retaining qualified, productive and customer-focused associates as well as monitors recruitment/retention activities and costs. Provides education and training for associates in support of career goals and the organization's mission and strategies.
• Maintains positive staff morale, observable through team spirit, a sense of belonging and recognition of accomplishments and creates a high performing work environment characterized by transparent and open communication, mutual trust and respect.
• Maintains effective communication.
• May be required to perform patient visits.
• All other duties as assigned.

QUALIFICATIONS:

• Current Registered Nurse (RN) license (BSN preferred) in good standing to practice in the state(s) is required or Doctorate of Physical Therapy
• Two years homecarenursing experience is required
• Excellent clinical skills.
• Thorough knowledge and understanding of home care regulatory requirements.
• Compliant with appropriate state certification/registration.
• Strong written and verbal skills.
• Ability to work closely with a wide range of professionals or a multi-disciplinary team. Interpersonal skills that facilitate inter- and intra-team/departmental communication.
• Demonstrated leadership, administrative and supervisory skills.
• Excellent organizational and time management skills.
• Excellent attention to detail is required.