Manager, Clinical Operations (Rheumatology)

Cardinal Health; United States; Remote; USD 103,000 - 145,000; Full time

Job summary

A leading healthcare company seeks a Clinical Manager for the Rheumatology Customer Success team. The role involves leading the clinical function, managing team activities, and ensuring customer satisfaction using advanced analytics tools. Ideal candidates will have extensive clinical experience and a proactive management approach. This fully remote position includes travel expectations and offers a competitive salary range, along with comprehensive benefits to support health and well-being.

Benefits

Medical, dental, and vision coverage

Paid time off plan

401k savings plan

Flexible spending accounts

Short- and long-term disability coverage

Paid parental leave

Healthy lifestyle programs

Qualifications

• 5+ years of clinical experience preferred.
• Background in clinical data is highly desirable.
• Experience in a Rheum Office Practice strongly preferred.

Responsibilities

• Lead the Customer Success Clinical function for the Rheumatology program.
• Manage day-to-day functions and projects for the Clinical Team.
• Collaborate with EVP to enhance customer experience with analytics tools.

Skills

Analytical mindset

Strong communication

Problem-solving

Education

BSN and RN license

APP licensure

Tools

Microsoft Office Suite

Practice management systems

Electronic health record systems

Job description

What Rheumatology (Rheum) Customer Success contributes to Cardinal Health

The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.

Location - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).

Responsibilities
? Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
? Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
? Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
? Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
? Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
? Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
? Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per Rheum disease states
? Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
? Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
? Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.

? Manage all aspects ofquantifiable performance program for enrolled Rheum practices
? Act as a Rheum data subject matter expert for internal and external teams
? Collaborate with cross-functional teams on real-world evidence and industry projects

Qualifications
? Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
? 5 years of clinical experience (or more) preferred

? Background working with clinical data, highly desirable
? Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
? Must bring an analytical mindset with the willingness/ability to take a data-driven approach
? Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
? Knowledge of medical terminology highly desired
? Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
? Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
? Good understanding of how technology algorithms affect key data points in disease states
? Remains calm under pressure and resolves problems effectively and efficiently
? Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
? Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms

What is expected of you and others at this level
? Ability to lead teams and drive initiatives to timely and successful completion
? Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
? Ability to navigate and thrive in a fast-paced and dynamic environment
? Possesses strong business acumen
? Able to locate and analyze information and make sound recommendations
? Ability to maintain strict patient, physician, staff and corporate confidentiality
? Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
? Ability to establish and maintain effective working relationships with patients, employees and the public
? Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
? Ability to apply good judgement in solving everyday problems with calmness and diplomacy

#LI-LP

#LI-Remote

Anticipated Pay Range $103,500.00 - 144,700.00 USD

Bonus Eligible - Yes

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
? Medical, dental and vision coverage
? Paid time off plan
? Health savings account (HSA)
? 401k savings plan
? Access to wages before pay day with myFlexPay
? Flexible spending accounts (FSAs)
? Short- and long-term disability coverage
? Work-Life resources
? Paid parental leave
? Healthy lifestyle programs

Application window anticipated to close : 07/20/2025 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate?s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.