Manager - Clinical Operations

Crossbridge Hospice LLC; Troy (MI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental insurance

Vision insurance

Disability & Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Licensing Renewal Reimbursement

Paid Time Off & Holidays

Job summary

Crossbridge Hospice LLC seeks a Manager of Clinical Operations in Troy, MI. The role leads clinical teams, sets standards for qualifications, and ensures high-quality end-of-life care with strong operational oversight.

Ideal candidate is an experienced RN with supervisory background, skilled in regulatory compliance, budgeting, and CMS reporting. This position requires travel and excellent communication to support patients and families.

Qualifications

• Must be a Registered Nurse licensed in the state of practice.
• Minimum five years nursing experience and two years supervisory/administrative experience.
• Ability to travel up to 25% and lead clinical teams.

Responsibilities

• Hire, develop, and support staff.
• Ensure regulatory compliance and staff education.
• Oversee reporting, budgeting, and program evaluations.
• Coordinate IDG, QAPI, and Governing Body meetings.
• Maintain a safe, well-run office environment.
• Support growth strategy, staffing needs, and community outreach.
• Review performance metrics for CMS and internal standards.
• Manage volunteers and oversee onboarding.
• Ensure accurate public materials and quality patient experience.

Skills

Leadership

Communication

Supervisory experience

Budgeting

Program evaluations

Travel willingness

Education

Registered Nurse license

Nursing degree

Tools

Word

Excel

HomeCare HomeBase

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager - Clinical Operations

Full Time Troy, MI, US

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.

By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Our Mission

To provide compassionate, patient-centered hospice care that honors the dignity of every individual; people taking care of people.

Culture & Values

Our people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we're building a community that leads with integrity and serves with heart.

• Clinician-led teams built on compassion and respect
• A supportive environment where every voice matters
• Commitment to dignity for patients, families, and staff
• Integrity and empathy at the core of all we do

Why You'll Love Working With Us:

• Competitive compensation
• Health, Dental, Vision, Disability & Life Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Professional Licensing & Certification Renewal Reimbursement
• Paid Time Off + Paid Holidays + Floating Holidays
• Mileage Reimbursement
• Mission-driven leadership that values your voice and expertise
• Opportunities to grow
• Do meaningful work that impacts patients and families every day

How you will contribute:

The Manager of Clinical Operations is a Registered Nurse that participates in all activities related to the delivery of hospice care, including establishing standards for clinical qualifications and overseeing the assignments of hospice clinical personnel to ensure high-quality, patient-centered end-of-life care.

Success in this role requires compassion, strong operational and clinical judgment, excellent communication skills, and the ability to lead teams through sensitive and deeply meaningful experience

How you will make an impact:

• Hire, develop, and support staff
• Ensure regulatory compliance and staff education
• Oversee reporting, documentation, budgeting, and program evaluations
• Coordinate IDG, QAPI, and Governing Body meetings
• Maintain a safe, well-run office environment
• Support growth strategy, staffing needs, and community outreach
• Review performance metrics for CMS and internal standards
• Manage volunteers and oversee onboarding
• Ensure accurate public materials and quality patient experience

The Experience and Skills You'll Bring

• Registered Nurse licensed in the state of practice
• Two years or more of supervisory and/or administrative experience managing clinical teams
• 5 or more years of nursing experience
• Must maintain a valid driver's license and good driving record
• Demonstrates a broad base knowledge of community health nursing and competent clinical skills
• Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
• Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
• Excellent verbal and written communication skills with demonstrated leadership ability
• Excellent organizational skills
• Ability to travel (up to 25% or as needed)

Preferred Knowledge, Skills or Experience:

• Certified Hospice and Palliative Nursing
• Previous experience in handling new hospice referrals from first contact through admission