Manager Clinical Intake & Education

Western CT Home Care Inc; Danbury (CT); On-site; USD 82,000 - 153,000; Full time

Job summary

Western CT Home Care Inc is seeking a Home Care Intake Manager to lead referral management, ensure smooth transitions from hospital to home health, and supervise the intake team. The role requires CT RN licensure, BLS, and several years of clinical/home health experience.

The position emphasizes education program development, collaboration with hospital care teams, and maintaining high-quality care metrics. Full-time hours with in-field supervision are expected.

Qualifications

• RN license active in Connecticut; current BLS certification.

Responsibilities

• Oversees intake and referral management, coordinating transition from hospital to home health services.
• Participates in SNF discharge planning meetings and patient conferences.
• Recruits, orients, and evaluates home care intake staff and per diem nurses.
• Collaborates with hospital care coordination and physician practices to manage at-risk patients.
• Develops and evaluates ongoing education programs to improve staff skills and critical thinking.
• Ensures orientation and competency programs meet standards and QA expectations.
• Performs supervisory visits to patient homes during orientation and training.
• Rotates weekend supervisory coverage and participates in QAPI activities.
• Contributes to program planning, budgeting, and evaluation of clinical services.
• Performs other duties as assigned.

Skills

EMR proficiency

MS Word

PowerPoint

Excel (basic)

Organizational skills

Communication skills

Cross-team collaboration

Education

Bachelor’s degree in nursing

Associate degree in nursing

Tools

None

Job description

$30,000 Sign on Bonus!

Summary:

Provides direction and organizational management of the home care intake department including referral management, referral portals, physician group referrals, SNF/ALF discharge planning meetings, and the transition of patients from the acute setting to home. Responsible for the educational, orientation, and competency programs of the agency. Per diem nursing staff report directly to this position for recruitment, hiring, and performance evaluation. Supports the other nursing clinical managers in the department daily operations as needed.

Responsibilities:

• Manages the planning, implementation, data collection, and evaluation of the referral management/intake process; and directs the transition of patients from hospital to home with home care services from hospitals, skilled facilities, assisted living facilities, and physician practices. 20%
• Participates in the SNF discharge planning meetings and patient conferences including onsite SNF meetings. 5%
• Recruits, hires, orients, and conducts ongoing performance evaluations of the home care intake staff and the per diem nursing staff. 15%
• Works with the leadership of the network hospitals care coordination departments, quality departments, and physician practice care navigators to manage the at-risk patient populations. 10%
• Develops, conducts, and evaluates educational programs that meet the needs of the home care staff; and provides ongoing coaching to staff with the goal of improving critical thinking and technical skills. 15%
• Responsible for planning and conducting the nursing orientation program, initial and annual competency programs, and ongoing educational needs of the home care nursing staff to ensure that the agency meets all Federal, State, and Joint Commission standards of care and maintains high quality value-based purchasing metric scores and Care Compare star ratings. 15%
• Performs educational and supervisory co-visits with nursing staff to patient homes as part of the orientation, competency testing, and ongoing nursing staff educational needs. 10%
• Participates in the rotation of the weekend agency supervisory coverage in the delivery of care on weekends and holidays. 5%
• Participates in program planning, budgeting and evaluation activities related to the clinical services of the agency; including participation in the agency Quality Assurance Performance Improvement Plan (QAPI). 5%
• Performs other duties as assigned.

Education & Skills Experience:

Education: Bachelor’s degree in nursing and a minimum of three (3) years of clinical experience in nursing, at least one (1) of which was in home health or community health program which included care of the sick at home, or an Associate Degree in Nursing with 5+ years of experience, one of which was in home health or community health that included care of the sick, and completion of 6 credits received in Community Health Nursing Theory, or 6 credits in Health Care Management from an accredited college or university program or school of nursing. The 6-credit course must be completed within 18 months of hire.

Credentials: Active State of Connecticut RN license; current BLS certification

Other Information:

Education: Bachelor’s degree in nursing and a minimum of three (3) years of clinical experience in nursing, at least one (1) of which was in home health or community health program which included care of the sick at home, or an Associate Degree in Nursing with 5+ years of experience, one of which was in home health or community health that included care of the sick, and completion of 6 credits received in Community Health Nursing Theory, or 6 credits in Health Care Management from an accredited college or university program or school of nursing. The 6-credit course must be completed within 18 months of hire.

Credentials: Active State of Connecticut RN license; current BLS certification

Skills: Proficient in the use of electronic medical record systems; experience with Microsoft Word, PowerPoint, and basic Excel spreadsheets; excellent organizational and professional communication skills; able to work with teams across departments both internal in the agency and within the health system.

Essential: Must have an active driver's license and automobile in good working condition.

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Western CT Home Care Inc

Org Unit: 614

Department: Home Care Admin

Exempt: Yes

Salary Range: $59.84 - $111.12 Hourly