Manager Clinic/Center Administration

Conviva Care Solutions; Orlando (FL); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Manager, Clinic/Center Administration to lead daily operations of senior primary care centers and uphold a patient-centered care model. You will supervise Medical Assistant and Front Office teams, manage staffing, onboarding, and training, and ensure compliance with regulatory standards while driving financial performance and patient satisfaction.

Reporting to the Associate Operations Director, the role requires on-site work, strong leadership, and experience in a

Qualifications

• 5+ years of operational leadership experience in a multi-physician office or clinical group.
• Experience with Front of House management and clinical operations.
• Experience with EMRs or HIMs systems and knowledge of software tools.

Responsibilities

• Lead and develop clinic operations to meet performance, service, and operational goals.
• Manage staffing, scheduling, onboarding, training, and team accountability.
• Ensure regulatory and safety compliance with OSHA, state, and federal requirements.
• Oversee financial performance and patient satisfaction metrics.

Skills

Operational leadership

Staff coaching

Clinical operations

Interpersonal skills

Regulatory compliance

Education

Bachelor's degree in Healthcare Administration/Business

Tools

EMR/HIM systems

Job description

Become a part of our caring community

The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.

Leadership & Operations

• Lead and develop Medical Assistant and Front Office teams to achieve performance, service, and operational goals.
• Manage staffing, scheduling, onboarding, training, and team accountability.
• Ensure compliance with regulatory, safety, and clinic standards (OSHA, MSDS, state, and federal requirements).
• Oversee clinic operations, financial performance, and patient satisfaction metrics.
• Coordinate administrative processes, including credentialing, provider onboarding, and expense management.

Patient & Clinical Excellence

• Drive a patient-centered culture focused on service excellence and positive outcomes.
• Resolve patient concerns and implement service recovery actions when needed.
• Support quality, safety, and Value-Based Care initiatives through routine audits and process improvements.
• Partner with providers to address clinical and operational challenges effectively.

Collaboration & Partnership

• Build strong partnerships with providers and clinic leadership to achieve shared goals.
• Use data, performance metrics, and patient feedback to identify improvement opportunities.
• Promote consistent communication, accountability, and team engagement.
• Develop strategies to improve provider satisfaction, retention, and clinic performance.

Use your skills to make an impact

Required Qualifications:

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.

Preferred Qualifications:

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
• Basic knowledge of Population Health Strategy
• Familiarity with Medicare
• Experience managing a budget of $500,000+

You will be reporting to the Associate Operations Director

Work Hours: Mondays-Fridays (8AM-5PM)

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid