Manager Clinic/Center Administration

CenterWell Senior Primary Care; Orlando (FL); On-site; USD 71,000 - 98,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Manager, Clinic/Center Administration to lead daily operations of our senior centers and uphold a patient-centered care model. You will oversee staffing, onboarding, scheduling, regulatory compliance, financial performance, and provider collaboration to deliver high-quality outcomes and patient satisfaction.

This on-site role reports to the Associate Operations Director, with Monday–Friday 8AM–5PM, 40 hours weekly, and a base pay range of $71,100–$97,800

Qualifications

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, with direct leadership and mentoring ability.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with EMRs or HIMs systems and knowledge of various software tools.
• Proven interpersonal skills interfacing with physicians, staff, executives and health plan staff.
• Position involves TB screening and flu vaccine policy adherence; ACHA Level II background clearance may be required.

Responsibilities

• Lead and develop Medical Assistant and Front Office teams to achieve performance, service, and operational goals.
• Manage staffing, scheduling, onboarding, training, and team accountability.
• Ensure compliance with regulatory, safety, and clinic standards (OSHA, MSDS, state, and federal requirements).
• Oversee clinic operations, financial performance, and patient satisfaction metrics.
• Coordinate credentialing, provider onboarding, and expense management.

Skills

Operational leadership

Front office management

Team leadership

Interpersonal skills

Budget management

Education

Bachelor's degree in Business Administration or Healthcare Administration

Tools

EMR/HIM systems

Job description

Manager, Clinic/Center Administration

The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.

Leadership & Operations

• Lead and develop Medical Assistant and Front Office teams to achieve performance, service, and operational goals.
• Manage staffing, scheduling, onboarding, training, and team accountability.
• Ensure compliance with regulatory, safety, and clinic standards (OSHA, MSDS, state, and federal requirements).
• Oversee clinic operations, financial performance, and patient satisfaction metrics.
• Coordinate administrative processes, including credentialing, provider onboarding, and expense management.

Patient & Clinical Excellence

• Drive a patient-centered culture focused on service excellence and positive outcomes.
• Resolve patient concerns and implement service recovery actions when needed.
• Support quality, safety, and Value-Based Care initiatives through routine audits and process improvements.
• Partner with providers to address clinical and operational challenges effectively.

Collaboration & Partnership

• Build strong partnerships with providers and clinic leadership to achieve shared goals.
• Use data, performance metrics, and patient feedback to identify improvement opportunities.
• Promote consistent communication, accountability, and team engagement.
• Develop strategies to improve provider satisfaction, retention, and clinic performance.

Required Qualifications

• Must be able to work on-site at assigned Center(s).
• 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Candidates selected for this job will be required to adhere to Humana's flu vaccine policy.
• Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance.

Preferred Qualifications

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
• Basic knowledge of Population Health Strategy
• Familiarity with Medicare
• Experience managing a budget of $500,000+

You will be reporting to the Associate Operations Director

Work Hours: Mondays-Fridays (8AM-5PM)

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.