Manager, Client Success (GPO Implementation)

ovationhealthcare; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Ovation Healthcare is seeking a Client Success Manager, GPO Implementations to act as the strategic partner for hospitals transitioning into a Group Purchasing Organization. You will manage client relationships, lead projects, and analyze data to uncover savings opportunities while coordinating with the GPO, distributors, vendors, and internal teams.

The role focuses on onboarding, adoption, and value realization, requiring comfort in boardroom discussions and cross-functional leadership to

Qualifications

• Proven ability to build trust with executives and diverse stakeholders.
• Strong track record leading complex implementation projects.
• Analytical mindset with data-driven problem solving.

Responsibilities

• Serve as the primary trusted advisor and point of contact for clients during implementation and onboarding.
• Lead end-to-end GPO service implementations with cross-functional teams and detailed project plans.
• Analyze purchasing and spend data to identify savings opportunities and communicate outcomes to clients.

Skills

Relationship building

Project management

Data analysis

Executive communication

Cross-functional collaboration

Job description

Welcome to Ovation Healthcare!

At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary

The Client Success Manager, GPO Implementations serves as the primary strategic partner for hospitals and health systems transitioning into a Group Purchasing Organization (GPO). This highly client-facing role combines relationship management, project leadership, and data-driven consulting to ensure successful onboarding, adoption, and value realization.

The ideal candidate excels at building trust with executive, operational, and supply chain stakeholders while simultaneously managing complex implementation projects and analyzing purchasing data to uncover savings opportunities. This individual is comfortable leading discussions in the boardroom, facilitating cross-functional teams, and diving into detailed data to validate savings, optimize contract utilization, and communicate meaningful outcomes to clients.

Acting as the central point of coordination between the client, GPO, distributors, vendors, and internal teams, the Client Success Manager drives implementations from planning through stabilization while ensuring clients realize both operational and financial value from their GPO partnership.

Successful candidates will demonstrate the ability to move seamlessly between executive client conversations and detailed data analysis, using insights to drive measurable financial and operational outcomes.

Duties and Responsibilities

Client Relationship Management

• Serve as the primary trusted advisor and point of contact for clients throughout implementation and onboarding.
• Build strong relationships with executive, operational, supply chain, pharmacy, finance, and clinical stakeholders.
• Lead client meetings, executive reviews, and regular project status updates.
• Establish credibility through proactive communication, responsiveness, and consultative problem-solving.
• Guide clients through organizational change and adoption of new GPO processes, contracts, and reporting tools.

Project Management & Implementation

• Lead end-to-end implementation of GPO services for new and transitioning healthcare organizations.
• Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies.
• Coordinate cross-functional teams including Supply Chain, Pharmacy, Finance, IT, Vendors, and Distributors.
• Drive accountability among internal and external stakeholders to ensure project goals and deadlines are achieved.
• Identify implementation barriers, manage issue resolution, and elevate risks as appropriate.
• Facilitate successful transition of clients to ongoing account management teams following implementation.

Data Analysis & Value Realization

• Analyze purchasing, utilization, and contract data to identify savings opportunities and optimization strategies.
• Validate savings projections through benchmarking, market analysis, and financial modeling.
• Review item master, formulary, and spend data to support contract alignment and conversion efforts.
• Monitor contract utilization, compliance, and realized savings against implementation objectives.
• Translate complex data into actionable insights and executive-level recommendations.
• Develop and present reports that clearly communicate financial impact, savings achievements, and performance trends.
• Support contract tier optimization and strategic sourcing initiatives through quantitative analysis.

Knowledge, Skills, and Abilities

• Exceptional relationship-building skills with the ability to quickly establish trust and credibility across all levels of an organization.
• Strong project management skills with demonstrated success leading multiple complex initiatives simultaneously.
• Highly analytical with the ability