Manager, Client Success

ARC by ChargeItSpot; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Care FSA

401(k) plan with company match

Paid time off

401(k) match

Paid time off

Job summary

A technology solutions provider is looking for a Manager, Client Success to oversee and enhance client accounts. This role involves extracting valuable insights, engaging presentations, and effective communication. The ideal candidate will have strong multitasking abilities and creativity in problem-solving. A hybrid position based in Philadelphia, you will travel occasionally to meet clients and ensure an unmatched client experience. Benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• Experience in client management and account expansion.
• Proficient in data-driven storytelling.
• Ability to communicate efficiently with stakeholders.
• Ability to merge data analytics with storytelling to achieve desired outcomes.
• Tenacity, strong work ethic, and attention to detail.
• Willingness to tackle a breadth of novel projects.
• Ability and willingness to travel to visit clients as needed.

Responsibilities

• Extract insights from data and present to clients.
• Maintain clear communication with clients.
• Travel to meet clients outside Philadelphia.
• Travel 1–2 times per month in 2–3‑day intervals to meet clients outside the Philadelphia area.
• Act as a self‑motivated, highly organized team member who can tackle new tasks quickly.
• Interface cross‑functionally with Sales, Operations, Engineering, Product, and Customer Support.
• Contribute ideas to improve the business and help the company grow.

Skills

Excellent written, verbal, and presentation communication skills

Organized and able to multitask

Strong eye for design and aesthetics

Ability to merge data analytics with storytelling

Tenacity and strong work ethic

Creative problem-solving

Travel willingness

Tools

PowerPoint

Keynote

Prezi

Job description

Manager, Client Success

Join to apply for the Manager, Client Success role at ARC by ChargeItSpot.

ARC was launched in late 2021 to serve frontline workers by providing a device management solution integrated with smart lockers. The platform stores, secures, and charges company‑owned handheld devices (e.g., by Zebra, Honeywell, etc.) that frontline workers need for tasks such as package scanning, inventory lookup, and mobile point of sale.

Clients turn to ARC because manual processes cause significant device waste: devices frequently go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring devices are functional, charged, and not missing—while improving team productivity and experience.

About the Role

ChargeItSpot is looking for an energetic and ambitious Manager, Client Success (MCS) to oversee, build upon, manage, and expand client accounts. The MCS will partner with Operations, Product, Sales, and Customer Support teams to create an unrivaled client experience.

Responsibilities

• Extract valuable insights and craft compelling stories from large data sets.
• Create engaging presentations (PowerPoint, Keynote, Prezi, etc.) and present comfortably to executives and other stakeholders.
• Communicate efficiently—maintain a pristine inbox and respond to client emails promptly and thoroughly.
• Travel 1–2 times per month in 2–3‑day intervals to meet clients outside the Philadelphia area.
• Act as a self‑motivated, highly organized team member who can tackle new tasks quickly.
• Interface cross‑functionally with Sales, Operations, Engineering, Product, and Customer Support.
• Contribute ideas to improve the business and help the company grow.

Qualifications

• Excellent written, verbal, and presentation communication skills.
• Organized and able to multitask in a rigorous environment.
• Strong eye for design and aesthetics.
• Ability to merge data analytics with storytelling to achieve desired outcomes.
• Tenacity, strong work ethic, and appreciation for detail.
• Willingness to tackle a breadth of novel projects.
• Ability and willingness to travel to visit clients as needed.

The Candidate

You think several steps ahead, are relentless, strategic, and a long‑term thinker. You find creative ways to reach senior stakeholders, learn quickly, and implement feedback without focusing on being right or wrong.

Location

Headquartered in Philadelphia, PA. Hybrid position: work 2–3 days per week in the office, with Monday in‑office days common (East Coast business hours).

Benefits

• Health, dental, and vision insurance.
• Health Care FSA.
• 401(k) plan with company match.
• Paid time off.

Equal Opportunity Statement

ARC by ChargeItSpot is an Equal Opportunity Employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

Apply

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to [e-mail].