Manager, Client Services

DSV Air & Sea Inc.; Itasca (IL); On-site; USD 106,000 - 132,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Manager, Client Services to oversee the day-to-day management of our key and strategic global accounts in the USA. You will partner with Sales Account Management to support our global sales strategy and ensure operational performance aligns with client requirements.

The role requires a Bachelor's degree or equivalent and 7+ years of related management experience. Responsibilities include leading teams, IT/EDI coordination, and driving client satisfaction.

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years of related management experience.

Responsibilities

• Oversee day-to-day management of key and strategic global accounts to ensure client satisfaction.
• Coordinate with sales account management to support the global sales strategy and monitor operational performance.
• Ensure IT/EDI needs are identified and systems are in place to meet client demands.
• Lead recruitment, placement and training of personnel and review performance for policy compliance.

Skills

Interpersonal skills

Analytical

Problem-solving

Project management

Education

Bachelor's degree or equivalent

Job description

Job area: Managerial

Division: Air & Sea

Location: USA - Itasca, N Arlington Heights Rd

Job Posting Title: Manager, Client Services

Time Type: Full Time

Summary

Responsible for the day-to-day oversight and management of DSV key and strategic global accounts, ensuring client satisfaction. Partnership with the sale account management to support the global sales strategy and maintain oversight of operational performance through alignment and coordination of operational requirements

Duties and Responsibilities

• Manages and supports the operational implementation of new business.
• Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary. Monitors account for service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
• Ensure that all I.T./EDI needs are identified and systems are in place to meet client demands.
• Supports account development with Global Sales. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
• Responsible for the recruitment, placement and initial training of personnel. Reviews employee performance to ensure compliance to client policies and established statement of work

Educational background / Work experience

• Bachelor's degree or equivalent
• 7+ years of related management experience

Skills & Competencies

• Exceptional interpersonal, analytical, problem-solving
• project management

Language skills

• Fluency in English (written and verbal).
• Proficiency in one or more additional languages is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $106,000 - $132,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

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Nearest Major Market: Chicago

Itasca