Manager – Client Services

Jade Global, Inc; Irving (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jade Global, Inc. is seeking a Service Delivery Manager to oversee the implementation and testing of complex ServiceNow SaaS systems, including CPQ and SOM, with SAP integration and multi-module coverage.

You will lead validation, design analysis, and testing across ITOM/ITAM/ITSM/ITBM/HRSD/CSM modules, ensuring alignment with enterprise processes. The role requires strong QA leadership, experience with Xenon, Selenium, JIRA CPQ, and API testing, plus a Scrum Master Certification.

Qualifications

• Bachelor’s degree in Engineering or related field with at least 3 years of relevant experience in testing or solution architecture.
• Experience with Xenon, Selenium, JIRA CPQ, CPQ tools, SOAP UI, JMeter, Tosca, and Postman API testing.
• Scrum Master Certification is required.

Responsibilities

• Lead end-to-end testing leadership for ServiceNow CPQ and Sales Order Management (SOM).
• Oversee interfaces, data conversions, and custom reporting QA.
• Drive test automation initiatives and establish quality gates across programs.

Skills

Xenon Test Management

Selenium Automation

JIRA CPQ

SOAP UI

Postman API Testing

JMeter

Tosca

Scrum Master Certification

QA Leadership

ITSM/ITOM/ITAM Knowledge

Education

Bachelor’s degree in Engineering or related field

Tools

Xenon Test Management Tool

Selenium

HP Quality Center

JIRA CPQ

Callidus CPQ

SOAP UI

Postman

JMeter

Tosca

Job description

Service Delivery Manager1 Duties

Assist in overseeing the implementation of complex ServiceNow SaaS enterprise systems by analyzing client environments, defining technical and functional specifications, and designing customized testing solutions using standard and extensible ServiceNow capabilities. Provide end-to-end functional validation leadership for ServiceNow CPQ and Sales Order Management (SOM), including requirements analysis, solution design analysis, gap analysis, configuration, customization, and testing, while supporting deep integration with SAP S/4 HANA, SAP Order Management, Sales & Distribution (SD), and Entitlement Management Systems (EMS), MDM, Microsoft CRM. Work extensively across multiple ServiceNow modules, including ITOM, ITAM, ITSM, ITBM, HRSD, CSM, and ServiceNow SAFe and Agile Project Management, ensuring alignment with enterprise architecture and business processes.

Lead functional quality engineering team for interfaces, data conversions, and custom reporting, and resolved complex production issues through advanced knowledge of ServiceNow configuration, system administration, application functionality, and back-end data structures. Own test planning, estimation, and QA resource allocation across multi-program initiatives, ensuring optimal utilization and cost efficiency, while collaborating with Engineering, Product Management, DevOps, Test Automation team and Program Management teams to embed quality gates throughout the development lifecycle.

Drive continuous improvement initiatives through test automation, tooling optimization, and standardized quality processes, leveraging Jade proprietary tool - AI Automation framework – Xenon in integration with Selenium, Playwright, JMeter, and Appium to support scalable, high-quality enterprise implementations. Testing API testing using SOAP UI and POSTMAN.

Required

• Bachelor’s degree or foreign equivalent in Engineering, Electronics & Telecommunication Engineering or related plus 3 years of experience in the job offered, as Test Engineer, Solution Architect or related position.
• Must have at least 3 years of experience with: Xenon Test Management Tool Selenium Automation Tool HP Quality Control JIRA, CPQ Callidus , SOAP UI, Performance Testing using JMeter, Mobile Testing using Tosca ,POSTMAN API Testing.
• Must hold a Scrum Master Certification.

Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way.

• Our programs include health-related policies and leave donation policy.