Manager, Client Experience

Weber Shandwick; New York (NY); On-site; USD 82,000 - 92,000; Full time

Job summary

Weber Shandwick in New York is seeking a Manager with healthcare communications expertise to lead strategic, integrated programs for a major account. You will advise clients, shape strategy and drive execution with strong organizational skills.

The role requires agency experience in healthcare communications, familiarity with earned and digital media, and ability to manage budgets and cross‑functional teams.

Qualifications

• 4+ years in public relations at an agency or corporate in‑house (healthcare experience required).
• Ability to manage multiple projects at various stages simultaneously.
• Self‑starter who works well within a collaborative, multi‑disciplinary team.
• BA or BS in Public Relations, Communications, or related field.

Responsibilities

• Manage account team implementation of programmes, ensuring quality and on‑budget delivery.
• Lead project management to keep activities moving forward and within deadlines.
• Coordinate among interdisciplinary teams of research, creative, digital and media strategists.
• Develop external and media materials including press releases, key messages, pitches and social content.
• Manage client status reports, trackers and analytics dashboards.
• Oversee event and activation logistics across settings.
• Set and meet campaign measurement and evaluation criteria.
• Identify training needs and provide development opportunities for junior staff.
• Assist in financial management for clients, including invoices and activity reports.

Skills

Public relations

Healthcare communications

Project management

Budgeting

Client management

Leadership

Strategic thinking

Media relations

Education

BA/BS in Public Relations or Communications

Tools

Microsoft Office

Job description

Agency

Weber Shandwick

Job Function

Communications and PR

Job Subfunction

Public Relations

Job Description

About you

• Team oriented we over I
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About Us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation‑starters
• Storytellers
• Strategists
• Digital natives
• PhD‑level scientists
• Writers
• Designers
• Builders

What You Will Be Doing

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.

Other Responsibilities Include, But Are Not Limited To

• Manage account team implementation of agreed‑upon programs, ensuring quality standards are met and desired results are delivered on‑budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers
• Manage event and activation logistics in a variety of settings
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

What We Are Looking For

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with earned, digital and social media activations
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals

Basic Qualifications

• At least 4 years’ experience in public relations at an agency or corporate in‑house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously
• Be a self‑starter who works well within a highly collaborative, multi‑disciplinary team
• BA or BS in Public Relations, Communications, or in a related field

Salary range: $82,000 USD - $92,000 USD

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.