Manager, Client Digital Solutions

Federated Hermes; Warrendale (Allegheny County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Federated Hermes, Inc. in Warrendale, Pennsylvania, is seeking a Manager of Client Digital Solutions to join our Client Services team.

You will serve as the primary SME for client integrations and digital asset initiatives, coordinating between clients, Relationship Management, Sales, Technology and Operations. The role emphasizes guiding onboarding to digital asset platforms, evaluating blockchain technologies, and supporting tokenized funds and other digital asset solutions.

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years in financial services or related field.
• Experience with systems integrations, including APIs and SWIFT messaging.
• Foundational understanding of digital assets, blockchain, tokenization, and their applications.
• Familiarity with digital wallets, smart contracts, and major blockchain platforms (Ethereum, Avalanche, Solana, Hyperledger).
• Strong client-service orientation with ability to build trusted relationships.

Responsibilities

• Serve as the primary SME for client integrations and digital asset initiatives, liaising between clients and internal teams.
• Gather, analyze, and translate client requirements into technical solutions involving APIs and digital asset platforms.
• Lead integration projects from requirements through implementation and ongoing support.
• Support tokenized funds and other digital asset solutions by evaluating blockchain technologies.
• Guide client onboarding to digital asset platforms, including KYC/AML and connectivity requirements.
• Monitor blockchain regulations and provide recommendations on product positioning and controls.
• Build partnerships with vendors and internal stakeholders to enhance service delivery.

Skills

Client relationship management

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

APIs

SWIFT messaging

Digital asset platforms

Job description

Manager, Client Digital Solutions (9760)

Federated Hermes, Inc., a global leader in active, responsible investing, is seeking a Manager of Client Digital Solutions to join our Client Services team basedin our Warrendale, Pennsylvania office.

What You’ll Do

As part of Federated Hermes’ Client Services Organization, you will be responsible to:

• Serve as the primary SME for client integrations and digital asset initiatives, acting as the key liaison between clients, Relationship Management, Sales, Technology, Operations, and external vendors.


• Gather, analyze, and translate client business requirements into technical solutions involving APIs, SWIFT, file transmissions, digital asset platforms, and related technologies.


• Lead integration projects from requirements gathering through implementation, testing, issue resolution, and ongoing support.


• Support the development and distribution of tokenized funds and other digital asset solutions by evaluating blockchain technologies, operational models, and market opportunities.


• Guide client onboarding to digital asset platforms, including wallet setup, KYC/AML requirements, infrastructure connectivity, and operational troubleshooting.


• Monitor developments in blockchain, tokenization, and digital asset regulations, providing recommendations on product positioning, processes, controls, and client solutions.


• Build and maintain strong partnerships with vendors, alliance partners, and internal stakeholders to enhance service delivery and expand distribution capabilities.

This position offers a hybrid schedule (in-office/remote) and is located in Federated Hermes’ Warrendale, Pennsylvania office (15086).

The Expertise We are Looking For

• Bachelor’s degree or equivalent experience required with 5+ years of experience in financial services, client solutions, technology integrations, relationship management, or a related field.


• Knowledge of systems integrations, including APIs, file transmissions, SWIFT messaging, or similar connectivity solutions.


• Foundational understanding of digital assets, blockchain technology, tokenization, and their applications within financial services and investment products.


• Familiarity with digital wallets, smart contract fundamentals, and major blockchain platforms such as Ethereum, Avalanche, Solana, and Hyperledger.


• Strong client-service orientation with the ability to build trusted relationships and effectively support internal and external stakeholders.


• Excellent analytical and problem-solving skills, with the ability to evaluate complex situations, make sound decisions, and develop innovative solutions.


• Exceptional written, verbal, and presentation skills, including the ability to communicate technical concepts to diverse audiences.


• Proven ability to collaborate across teams, influence stakeholders, lead initiatives, and foster a culture of teamwork, accountability, and continuous learning.

Our Investment in You

We believe our employees are our most important asset! Therefore, we offer benefits programs designed to help you and your family thrive, training programs to advance your professional development and opportunities for you to give back to the community. Our offerings include:

• A competitive total compensation package, including bonus programs designed to recognize and incentivize our employees to do their best every day.


• Time off programs including paid vacation, parental leave and a volunteer day to help you stay healthy and connected to the things that are important.


• Opportunities to expand your professional network within the firm and the community through participation in programs such as the Women in Investing Employee Resource Business Group and the University Ambassador Program.

About Federated Hermes

At Federated Hermes, our goals are to help individuals invest and retire better, to help our clients achieve better risk-adjusted returns, and to contribute to the positive outcomes in the wider world. We pledge to always putting our clients first and to acting responsibly and transparently. Our commitment to active investment has enabled us to become a leading investment manager with $911.6 billion in assets under management; serving investors around the world.

We provide career opportunities that enable our employees to grow and meet their career aspirations while balancing the needs of their personal lives. We offer a collaborative environment that promotes doing things the right way and always with integrity, sharing ideas to drive positive change, and following through on our commitments. We are motivated by a higher purpose and always consider the impact of our work. We promote teamwork and foster a diverse, inclusive and respectful workplace where unique perspectives, ideas and experiences are recognized and appreciated for the contributions they bring.

Federated Hermes, Inc. offers a competitive salary and benefits package along with a professional environment.

Only those candidates in whom we have an interest will be contacted.

The firm does not sponsor employment visas.

EOE – Including Disability / Vets

Federated Hermes is committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to Federated Hermes. As part of the firm’s equal employment opportunity statement, Federated Hermes will also comply with applicable government contractor obligations, including ensuring veterans and qualified people with disabilities are considered for employment and promotional opportunities consistent with current federal, state and local laws and regulations. Federated Hermes will also make reasonable accommodations for the religious practices of beliefs of applicants and employees, as well as for mental health or physical disability needs.