Manager, Client Development - Westfield UTC

brobstongroup.com - Jobboard; San Diego (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

The Manager, Client Development at Westfield UTC is responsible for driving business results as a boutique leader and brand ambassador. You will coach and mentor the sales team, support business insights, and uphold operational standards while delivering exceptional client experiences.

This role demands a minimum of 5 years in luxury retail or client development, a passion for the brand, and excellent communication skills. You will foster relationships through local partnerships and community events.

Qualifications

• Minimum of 5 years related experience in luxury retail or client development.
• Proven experience leading and developing teams.
• Strong communication skills with foreign language skills preferred.

Responsibilities

• Coach, mentor, and inspire the sales team on the selling floor.
• Provide training on product knowledge and service delivery.
• Drive business performance through KPI monitoring.

Skills

Luxury retail experience

Client development skills

People leadership

Communication skills

Education

Bachelor's degree preferred

Job description

Summary

The Manager, Client Development at Westfield UTC is a boutique leader and brand ambassador responsible for driving business results and delivering elevated client experiences. This role coaches and develops the in-store team, supports the Boutique Director with business insights, and represents the brand through local partnerships and community events. The manager balances floor selling, team development, and operational standards to grow the client base.

Responsibilities

• Spend time on the selling floor to coach, mentor, and inspire the sales team to deliver elevated client service
• Provide initial and ongoing training on product knowledge, service delivery, and brand savoir faire
• Foster a positive working environment that encourages feedback, diversity, and teamwork
• Drive business performance through KPI monitoring, coaching conversations, and continuous improvement
• Represent the brand in the market by developing client relationships, partnerships, and local events
• Support the Boutique Director with critical business insights and execution of boutique standards
• Ensure boutique image and operational standards are upheld to deliver consistent client experiences

Requirements

• Minimum 5 years of related experience in luxury retail or client development
• Bachelor's degree preferred
• Proven people leadership experience with ability to coach and develop teams
• Excellent communication skills; foreign language skills preferred
• Ability to lift 15 lb and maintain a flexible schedule including late nights, weekends, and some holidays
• Passion for the brand, product knowledge, and a strong customer service orientation