Manager, Client Development - Soho

SupportFinity™; New York (NY); On-site; USD 87,500 - 130,000; Full time

Benefits offered by this job

Wellbeing resources

Paid time off

401K & incentives

Healthcare benefits

Life insurance

Job summary

CHANEL is seeking a Manager, Client Development to serve as a brand ambassador and business leader, driving boutique performance and coaching a diverse team. You will elevate client experiences, train staff on CHANEL savoir-faire, and equip the Boutique Director with essential business knowledge.

You’ll lead with inclusivity, build partnerships, and represent the House in market events and community initiatives.

Qualifications

• Minimum 5 years of related experience.
• Bachelor’s degree preferred.
• Ability to lift 15 lb and flexible schedule.
• Boutique management requires in-store presence to develop and coach teams.

Responsibilities

• Coach and inspire team to deliver elevated client experiences on the selling floor.
• Foster an inclusive, respectful, collaborative culture.
• Provide ongoing training on CHANEL savoir faire and service delivery.
• Lead agile, resilient team improvements using KPIs.
• Represent CHANEL and grow client base through local partnerships and events.

Skills

People leadership

Client experience focus

Communication

Team collaboration

Adaptability

Education

Bachelor's degree

Job description

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Role

We are looking for a Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role for driving the business, coaching, and managing a diverse team, and equipping the Boutique Director with critical business knowledge.

Key Impact / Responsibilities

• Through spending time on the selling floor, coach and inspire team to deliver an elevated client experience for all clients.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery.
• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events.

What You Are Energized By

• The history and heritage of The House of CHANEL.
• People leadership and development.
• Fostering a meaningful client experience centered around inclusion and connection.
• Building collaborative partnerships and relationships.
• Being comfortable in the middle of complexity and ambiguity.
• Multi-tasking within projects in a dynamic, fast paced environment.
• Creativity and innovation by testing, learning, and taking new risks.

What You Will Bring

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Position Logistics

• Minimum 5 years of related experience.
• Bachelor’s degree (preferred).
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

Compensation

The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may or will be offered for this position. Other components may or will include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.