Assistant Manager, Client Development

Brobston Group LLC; New York (NY); On-site; USD 72,300 - 110,000; Full time

Benefits offered by this job

Wellbeing Days in Retail

Wellbeing fund

Parental leave

Fertility support

MilkStork

Care.com Membership

Vacation time

Holiday

Sick days

Volunteer days

401K

Healthcare offerings

Life insurance

AD&D

Disability insurance

Health Advocate

International Travel Accident &Medical

Commuter Transit & Parking

Job summary

CHANEL in New York's SoHo district seeks an Assistant Manager, Client Development to lead a boutique team, drive business, and deliver extraordinary client experiences. This role blends brand ambassador duties with people leadership and strategic client development.

You will coach on the selling floor, train on CHANEL savoir-faire, build partnerships in the local community, and elevate service standards to reflect the House of CHANEL. A strong emphasis on inclusion and collaboration is essential.

Qualifications

• Minimum 3 years of related experience.
• Bachelor’s degree preferred.
• Boutique management requires in-store presence.
• Ability to train and coach teams.

Responsibilities

• Coach and inspire the selling team to deliver elevated client experiences.
• Foster a positive environment with feedback, mutual respect, and teamwork.
• Provide onboarding and ongoing training on CHANEL savoir-faire, product details, and service.
• Represent CHANEL through community involvement and partnerships.
• Develop the client base through local partnerships and events.

Skills

Team collaboration

Client experience

Communication skills

Foreign language skills

Brand passion CHANEL

Curiosity and growth

Education

Bachelor’s degree (preferred)

Job description

Assistant Manager, Client Development, Soho

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role

We are looking for an Assistant Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for the internal team and clients. They will play a crucial role for driving the business, coaching and managing a diverse team, and equipping the Boutique Leadership Team with critical business knowledge.

What impact you can create at CHANEL

• Through spending time on the selling floor, coach and always inspire the team to deliver an elevated client experience for all clients
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
• Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery
• Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high‑profile businesses, as well as social and seasonal events

You are energized by

• The history and heritage of The House of CHANEL
• People leadership and development
• Fostering a meaningful client experience centered around inclusion and connection
• Building collaborative partnerships and relationships
• Being comfortable in the middle of complexity and ambiguity
• Multi-tasking within projects in a dynamic, fast‑paced environment
• Creativity and innovation by testing, learning and taking new risks

What you will bring to the team

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics

• Minimum 3 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lb.
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Compensation

• The anticipated base salary range for this position is $72,300 through $110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking