Manager Claims Client Liaison - Remote

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) plan with immediate vesting and

Paid time off incl. vacation, sick, 10

Community donations matching

Job summary

Ladders is seeking a Manager Claims Client Liaison - Remote to lead a customer-facing claims support team in the Finance & Insurance space. The role focuses on service quality, issue resolution, and operational consistency, coaching teams, and overseeing complex claims processes with care.

The position offers remote work with flexible full-time options, compensation typically between $110,000 and $130,000 annually, and opportunities to partner with cross-functional stakeholders to improve

Qualifications

• 5+ years of experience in insurance claims, operations, customer service, or account management.
• Bachelor's degree or equivalent experience.
• Proven leadership experience in claims management within the insurance sector.
• In-depth knowledge of disability, leave, life, and workforce benefits claims operations.
• Experience handling escalations and managing complex customer relationships.

Responsibilities

• Lead and develop a team of Claims Client Liaisons, promoting a customer-focused culture
• Establish and monitor service standards for quality and customer satisfaction
• Conduct performance management activities including coaching and development planning
• Manage workload distribution and staffing to ensure effective customer support
• Serve as the primary escalation point for complex customer and claims issues
• Identify service risks and implement proactive solutions
• Collaborate with cross-functional teams to support customer meetings and escalations

Education

Bachelor's degree or equivalent experience

Job description

For our client, we are seeking a Manager Claims Client Liaison - Remote to join the team of a leader in the Finance & Insurance space.

This role will lead a customer-facing claims support team responsible for service quality, issue resolution, and operational consistency. The manager will partner closely with cross-functional stakeholders to improve escalations handling, staffing effectiveness, and the overall customer experience. This is a hands-on leadership opportunity for someone who can coach teams, strengthen service standards, and help ensure complex claims processes are managed with care and efficiency.

Location: Remote

Compensation: $110,000 - $130,000 annually

Responsibilities

• Lead and develop a team of Claims Client Liaisons, promoting a customer-focused culture
• Establish and monitor service standards for quality and customer satisfaction
• Conduct performance management activities including coaching and development planning
• Manage workload distribution and staffing to ensure effective customer support
• Serve as the primary escalation point for complex customer and claims issues
• Identify service risks and implement proactive solutions
• Collaborate with cross-functional teams to support customer meetings and escalations

Qualifications

• 5+ years of experience in insurance claims, operations, customer service, or account management
• Bachelor's degree or equivalent experience
• Proven leadership experience in claims management within the insurance sector
• In-depth knowledge of disability, leave, life, and workforce benefits claims operations
• Experience handling escalations and managing complex customer relationships

Benefits

• Flexible full-time or hybrid telecommuting options
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time off including vacation, sick days, and ten paid holidays
• Community engagement opportunities with company matching for donations
• Access to a comprehensive benefits overview

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification-your background could be exactly what this team needs.