Manager, Child Support Services

Georgia Department of Revenue; Augusta (GA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

401(k) plan

13 paid holidays

Vacations & sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telework opportunities

Job summary

Georgia Department of Human Services in Augusta, GA is seeking a Manager, Child Support Services to oversee the DCSS division. The role reports to the Region Director and focuses on establishing and enforcing support orders, supervising staff, and ensuring compliance with state and federal regulations.

The position offers a comprehensive benefits package, telework options where applicable, and opportunities to support Georgia families through effective program management.

Qualifications

• Bachelor’s degree in a related area and two years of subordinate supervisory experience.
• Two years of experience at the lower-level Child Support Services Supervisor (SST064) or position equivalent.
• Four years of experience at the lower-level Child Support Services Agent 3 (SST062).
• Three years of experience at the lower-level Child Support Services Agent 4 (SST063).

Responsibilities

• Manages the development and administration of a child support branch office, including establishing and enforcing support orders, and investigative, compliance, legal, and clerical support activities.
• Plans, administers, and maintains the operation of child support services programs.
• Analyzes and assesses the effectiveness of existing programs to ensure the identified outcome measures are achieved.
• Assures agency compliance with policies, appropriate documentation, and reporting requirements.
• Builds and encourages a cooperative team-oriented environment within unit(s) and with other agencies and providers.
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees.
• Manages human resources and directs administrative activities.
• Reviews new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations.

Skills

Supervisory experience

Education

Bachelor’s degree in a related area

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Manager, Child Support Services

Agency:

Department of Human Services

Job Requisition ID:

JR0000007128

Shift:

Day (United States of America)

Compensation Details:

$55,016.93

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

**Start your career in public service.The DHS’ Division ofChild SupportServices (DCSS)**is seekingcandidates to fillthe positionof Manager, Child Support Services, this position will report to the Region Director.

This position is located in Augusta, GA (Richmond County)

What we offer.

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Job Description (General Summary):

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.

Role and Responsibilities:

• Manages the development and administration of a child support branch office, including establishing and enforcing support orders, and investigative, compliance, legal, and clerical support activities. Child Support Services Managers have department-wide responsibilities for various child support programs and, as members of the division’s management team; help determine the division’s overall direction. Directs subordinate supervisors and staff.
• Plans, administers, and maintains the operation of child support services programs
• Analyzes and assesses the effectiveness of existing programs to ensure the identified outcome measures are achieved
• Assures agency compliance with policies, appropriate documentation, and reporting requirements
• Builds and encourages a cooperative team-oriented environment within unit(s) and with other agencies and providers
• Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees
• Manages human resources and directs administrative activities
• Reviews new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations

Preferred Skills/Qualifications

• Bachelor’s degree in a related area from an accredited college or university and two (2) years of subordinate supervisory experience in a human service delivery program or related program;
• Two (2) years of experience at the lower-level Child Support Services Supervisor (SST064) or position equivalent;
• Four (4) years of experience at the lower-level Child Support Services Agent 3 (SST062);
• Three (3) years of experience at the lower-level Child Support Services Agent 4 (SST063)

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rulesregardingsalary.
• If yourequireaccommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

Bachelor’s degree in a related area from an accredited college or university and two (2) years of job-related subordinate supervisory experience in a human service delivery program or related program; or two (2) years of experience at the lower level Child Support Svcs Agent Spv (SST064) or position equivalent; or four (4) years of experience at the lower level Child Support Svcs Agent 3 (SST062); or three (3) years of experience at the lower level Child Support Svcs Agent 4 (SST063).

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.