Child Support Services Agent 2

State of Georgia; Elberton (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

Vacation & sick leave

Health/dental/vision insurance

Life insurance

401(k) plan

457 plan

Employee discounts

Telework opportunities

Job summary

State of Georgia’s Department of Human Services is seeking a Child Support Services Agent 2 in Elberton, GA. The role focuses on establishing and enforcing child support obligations, coordinating with legal and public entities, and maintaining client communications.

The position offers a robust benefits package, telework opportunities where applicable, and a pathway for professional growth within DHS’s Division of Child Support Services.

Qualifications

• Bachelor’s degree from an accredited college or university; or High school diploma/GED with two years of direct job-related experience; or One year at lower level (SST060) or equivalent.

Responsibilities

• Establishes child support obligations and ensures they are met.
• Communicates with clients via telephone, email, correspondence, and direct contact.
• Manages a caseload to ensure obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Customer service

Case load management

Communication

Education

Bachelor’s degree or higher

Job description

Child Support Services Agent 2# Team Georgia Careers## Child Support Services Agent 2Apply: Elberton: Full time: Posted Today: End Date: November 8, 2026 (10 days left to apply): JR0000007353Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! **Job Title:**Child Support Services Agent 2**Agency:**Department of Human Services**Job Requisition ID:**JR0000007353**Shift:**Day (United States of America)**Compensation Details:**$42,901.10**Job Description:****Stronger Families for a Stronger Georgia.** The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. **Start your career in public service. The DHS’ Division of Child Support Services (DCSS)**is seeking candidates to fill the position of **Child Support Services Agent 2,** this position will report to the Child Support Services Agent Supervisor. **This position is located in Elberton, GA (Elbert County)** **What we offer.** Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s). Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker. **Job Description (General Summary):** DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life. **Role and Responsibilities:**· Establishes child support obligations and ensures that such obligations are met.· Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.· Manages a caseload to ensure that child support obligations are met.· Performs other professional responsibilities as assigned by supervisor. **Preferred Skills/Qualifications*** Bachelor's degree from an accredited college or university.-or-* High school diploma/GED and two (2) years of direct job-related experience.-or-* One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent **Additional Information:****For more detailed information about the Georgia Department Human Services visit**https://dhs.georgia.govEmployment Information:* DHS is an equal opportunity employer.* Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.* If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].* The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.* DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).* DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.* As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. **Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.** This position is subject to close at any time once a satisfactory applicant pool has been identified. **Minimum Qualifications:**High school diploma/GED and two (2) years of direct job-related experience; or one (1) year of experience at the lower level Child Support Svcs Agent 1 (SST060) or position equivalent.