Manager - Chief Steward

Bally’s Corporation; Dover (DE); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading casino-entertainment company as a Chief Steward Manager! This role is pivotal in ensuring the smooth operation of kitchen supplies, maintaining cleanliness, and overseeing a dedicated team of employees. Your leadership will drive efficiency and uphold high standards of customer service in a bustling environment. With a focus on strategic goals and compliance, you will play a key role in enhancing the dining experience for guests. If you're passionate about hospitality and ready to take on a leadership challenge, this opportunity is perfect for you!

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• 3-5 years of supervisory experience in a quality convention hotel or large banquet facility.
• Must be proficient in English and have some knowledge of Spanish and French Creole.

Responsibilities

• Oversees kitchen supplies, cleanliness, and efficiency of service.
• Manages departmental budgets and coordinates with chefs for catering functions.
• Interviews, hires, and trains stewarding employees while ensuring safety compliance.

Skills

Customer Service Skills

Leadership Skills

Problem Solving

Organizational Skills

Communication Skills

Detail Oriented

Ability to Work Under Pressure

Education

High School Diploma or GED

College Degree (Preferred)

Tools

Microsoft Office

Job description

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Manager - Chief Steward

Responsibilities:

• Responsible for purchase requisitions of kitchen supplies and inventories.
• Inspects kitchens and storerooms to ensure that premises and equipment are clean and in order, and that sufficient supplies are on hand to ensure efficient service.
• Approves invoices or bills for payment.
• Establishes controls to guard against theft and waste.
• Confers with Event Manager concerning banquet arrangements for food service and equipment.
• Responsible for the monthly accurate inventory taking of china, glass and silver items.
• Oversees the daily tasks of all stewarding employees.
• Exercises considerable judgment in determining priorities, managing project and assignments, delegating work, and overall accomplishments of goals and tasks.
• Manages departmental budgets, maximizing revenue and controlling expenses as appropriate.
• Coordinates daily with the chefs concerning kitchen cleaning and cleaning projects, walk-in boxes, hoods, etc., and coordinates in particular with the Event Manager concerning equipment needs for any larger catering functions.
• Coordinates and direct all work assignments in the Stewarding Department to ensure the organization, sanitation, inventory and control of all china, glassware, and silverware items.
• Ensures that all dishwashing machinery is operated in accordance with manufacturers operating instructions and properly cleaned at the end of the day/shift and is serviced periodically.
• Control payroll through proper employee scheduling, in accordance with the weekly cover forecast, and adjusts daily schedules to compensate for absences as required.
• Interviews, selects, hire, and retain superior employees.
• Coaches and counsels subordinate employees.
• Conducts formal and informal training for subordinates.
• Issues discipline and terminate employees as appropriate.
• Oversees and ensures the timely completion of employee evaluations.
• Ensures that employees work safely and follow all safety rules.
• Manages payroll and labor costs.
• Maintains relevant records and oversees the maintenance of records as appropriate for the department.
• Develops and implements strategic goals, objectives and business plans for the department.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Establishes and implements customer service standards.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate
• Performs other duties as directed.

Qualifications:

• 3-5 years of supervisory experience in a quality convention hotel or large banquet/conference facility with annual Food & Beverage sales in excess of $5 million.
• High school diploma, GED or equivalent work experience required, college preferred.
• Some knowledge of Spanish and French Creole is helpful.
• Must be able to speak, read and write English.
• Must be quality and detail oriented, and well organized.
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills.
• Must possess superior oral and written communication skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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