Manager Charter Services

Socket.dev; Greensboro (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Eastern Airlines is seeking a Senior Manager Charter Services to lead ground handling, catering, fueling, airport permits, and related contracts and budgets. This FLSA-exempt, full-time role oversees Charter Services operations and aligns with company cost controls and service standards.

The ideal candidate will guide a charter coordination team, drive cost-savings, and build strong relationships with airport authorities and ground handlers in multiple regions. Travel up to 30% may be required.

Qualifications

• Experience leading cross-functional teams in airline operations.
• Strong knowledge of ground handling, catering, fueling processes.
• Proven ability to manage contracts, budgets and vendors.
• Familiarity with FAA, DOT, or airline regulatory requirements.

Responsibilities

• Leads a small team of Charter Coordinators handling day-to-day ground arrangements.
• Oversees cost and performance trends, driving process improvements.
• Collaborates with Finance for cost reporting and analysis.
• Negotiates rates with airport authorities and ground handlers to reduce costs.

Skills

Leadership

Ground handling

Contract management

Budgeting

FAA/DOT regs

Education

Bachelor’s degree or airline-related tradeschool

Job description

At Eastern Airlines curiosity and excitement for growth go a long way. Eastern Airlines was launched by seekers, adventurers, and above all fliers. Our rich legacy and pioneering spirit are still evident in our team today.

Ouropen-heartedattitude,respectforthepeoplewefly with,andattentiontodetailarewhatsets Eastern Airlines apart from its competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful.

Thissummaryprovidesalistingoftheknowledge,skills,andabilitiesthatare critical components of the position of Senior Manager Charter Services.

General

This is an FLSA-exempt, not eligible for overtime, full-time position responsible for leading the company’s Charter Services. This includes oversight of all ground handling, catering, fueling, airport permits,and management of the associated contracts, costs, and budgets.The successful candidate will find tremendous personal enjoyment and fulfillment in managing a multi-faceted operation against varying and demanding requirements.

DutiesandResponsibilities

• GuidesasmallteamofCharterCoordinatorswhomakeground handling arrangements on a day-to-day basis for charter flying.
  • AssiststheCharterCoordinator(s)inresolvingissuesorchallengesandmay also assist by making ground handling arrangements for specific flights.
  • MaintainscontinuoussurveillanceoftotalCharterServices,lookingforfinancial and operational trends that serve as indicators of cost-savings or performance-improvement opportunities, developing and implementing processes for such improvements.

• WorkswithFinanceonreportingmechanismsandfinancialanalysisofcharter flight costs
• After identifying locations that Eastern serves regularly with charter flights, establishes relationships with airport authorities and ground handlers at those locationsandseekstoimplementnegotiatedcontractrateswiththoseproviders and locations so as to reduce costs.
• As Eastern begins Charter Services to new operating areas (Asia Pacific, Latin America), identifies ground operations opportunities and challenges for those areas,andconductsresearchtoidentifypotentialhandlersandcontactinformation for airport authorities, providing feedback to company executives and directionto the Charter Coordinator(s)
  • WorksactivelytoprotectEastern’sfinancialintereststhroughnegotiation,always ensuring the best pricing for all purchased services.

Education,Qualification,andRequirements

• Bachelor’sdegreeorairline-relatedtradeschoolpreferred;
  • Musthaveatleasttwo(2)yearsworkingforaPart121orPart135airline,withat least one year of previous leadership experience – preferably above and below wing;
    • Musthaveexpertknowledgeofairlinesecurityrequirements,servicestandards, catering operations, cargo loading procedures, and FAA, DOT, or other airline/airport governmental agency regulations;
    • Experiencewithwidebodyaircraftrequired;
      • Abilitytocommunicateconciselyandaccuratelywithpeoplefromdifferent companies, cultures, and organizational levels
      • Abilitytoengageandbuildrelationshipswithpeoplefromdiversenationalitiesand cultural backgrounds
        • Ability to work with minimal supervision, taking appropriate decisions as needed to ensure operational integrity.
• Must display an impeccable level of professionalism at all times, as well as a positive and proactive approach to resolving issues in extremely time-sensitive situations;
  • Abilitytotraveloccasionally (upto30%);
  • Must be able to work weekends and holidays
  • PossessandmaintainavalidDriver’sLicense;
  • Passatwo(2)yeardrugandalcoholbackgroundcheck,pre-employmentdrug test, and criminal history records check (CHRC);
  • Eligible to work in the United States, and have a valid passport;