Charter Flight Operations Lead

Eastern-Airlines-LL; Revolution (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Eastern Airlines is seeking a Ground Operations Specialist to coordinate all ground handling, catering, fueling, airport permits and related functions for charter flights. The role requires travel on certain trips to ensure flawless service and schedule integrity and is exempt, full-time.

You will act as the operational point of contact, set up ground services at origin and destination, monitor flight status, communicate updates to stakeholders, and work with Safety, Security and Charter Sales

Qualifications

• 4-year degree from accredited university or equivalent experience.
• Knowledgeable of FAA and TSA Regulations.
• 2+ years in commercial airline / charter flights operations or similar relevant experience.
• Excellent attention to detail, communication, critical thinking, and decision-making skills.
• Willing to work nights, weekends and off hours if required.

Responsibilities

• Be the operational point of contact and subject matter expert at Eastern Airlines for charter flights.
• Set up ground handling, catering, landing permits, ground transportation, fueling at destination airport.
• Anticipate possible charter mission issues and develop backup plan for potential high-risk problems or issues within the flight plan.
• Prepare effective/timely contingency plans to recover from services disruptions due to weather, ATC, mechanical issues, etc.
• Assures standard work is consistently performed throughout each flight segment of a charter mission following FAA/TSA regulations.
• Work with Safety and Security to ensure compliance and adherence to federal regulations and guidelines.
• Monitors the status of all planned flights and flights in progress from the point of origin to destination (flight following).
• Communicate efficiently and provide up-to-date information to external and internal stakeholders in a timely manner.
• Communicate clearly and effectively with external stakeholders (Clients, DOD, Brokers, etc.) to understand their operational charter needs.
• Communicate efficiently and provide most up-to-date information to internal stakeholders (SOC, charter sales, etc.) to inform and create awareness of priorities unique for each trip.
• Responsible for assuring and implementation of safety initiatives, on-time operational performance, IROP management and recovery plans within the charter mission segments.
• Work closely with direct manager and operational group to ensure the charter program meets the operational goals of our charter customers and business goals of the airline.
• Work closely with the Charter Sales team to accomplish the pricing/commercial goals.
• Carry out processes and workflows to continually enhance the charter operations’ procedures and defined level of service.
• Collaborates with co-workers across the organizations to develop/implement/realize organization strategic objectives of charter flight and the airline.
• Other duties as assigned by the Manager, Ground Operations.

Skills

Attention to detail

Communication skills

Time management

Self-starter

Willing to work nights/weekends

Education

4-year degree from accredited university

Tools

Microsoft Excel

Job description

Eastern Airlines is seeking a Ground Operations Specialist to coordinate all ground handling, catering, fueling, airport permits and related functions for charter flights. The role requires travel on certain trips to ensure flawless service and schedule integrity and is exempt, full-time.

You will act as the operational point of contact, set up ground services at origin and destination, monitor flight status, communicate updates to stakeholders, and work with Safety, Security and Charter Sales