Manager CDT Clinical Operations

100 Albany Med Health System; San Jose (CA); On-site; USD 84,783 - 131,414; Full time

Job summary

Albany Medical Center in San Jose is seeking a Clinical Manager to lead the team in the Clinical Department for the Center for Donation and Transplant. This pivotal role involves driving Donor Case operations and reporting to the Director of Clinical Operations. The ideal candidate will possess strong communication and time management skills.

Required qualifications include a Bachelor's Degree, clinical experience as an Organ Procurement Coordinator, and a willingness to participate in on-call activities.

Qualifications

• 4-6 years of Organ Procurement Coordinator clinical experience required.
• 4-6 years of RN/BSN/MSN and/or Paramedic experience in Critical Care Setting required.
• Willingness to participate in on-call activities.

Responsibilities

• Drive Donor Case operations and collect performance data.
• Participate in process development and assist with on-call responsibilities.
• Monitor compliance of case activity and collaborate with DCO.

Skills

High attention to detail

Time management skills

Coaching and feedback

Medical terminology knowledge

Education

Bachelor's Degree in related field

Master's Degree in related field

Tools

Office 365

OPO EMR/OPTN systems

Job description

Department/Unit: CDT | Work Shift: Day (United States of America) | Salary Range: $84,783.00 - $131,414.00

The Clinical Manager provides a crucial leadership support role in the Clinical Department at Center for Donation and Transplant. The manager position requires a strong communicator with excellent time management and organizational skills. The manager focuses on front line operational support and reports to the Director of Clinical Operations (DCO); however, will be available and ready to assist cross departmental operations when necessary and where applicable. The manager is expected to drive Donor Case operations, collect and report performance data, participate in process development/deviation management and assist the department with on-call responsibilities as required by staffing levels or donor activity. The manager maintains competency in clinical activity and provides coaching to clinical staff while assisting the Director of Clinical Operations on change management and training.

Essential Duties & Responsibilities

• One on One staff meetings, and organ donation case reviews and staff debrief
• Continuing Education and training activities
• Ongoing Competency evaluations, and staff PIPs collaboration with DCO
• Serve as conduit between staff and leadership for personnel needs, and provide support to staff to encourage idea sharing and develop new processes
• Organ Procurement Coordinator and Preservationists schedule completion
• Collaboration with DCO for OPTN data submission
• Clinical medical supply Inventory management
• Maintain clinical equipment (Hemosphere, ORS LifePort Pumps, etc.)
• Performance Data collection with reporting to leadership
• Participate on the Administrator on Call (AOC) team
• Drive organ donor case efficiency with real-time monitoring and staff collaboration
• Assist and educate staff as needed during case activity, and use data to determine trends in local donation activity and staff performance
• Monitor regulatory (CMS/OPTN) compliance of case activity, and collaborate with DCO and AOC team for necessary case approvals
• Participate in referral review activities, focused on increasing Donation and Transplantation Rate
• Monitor OPTN systems for changes and assist DCO in policy implementation/education
• Provide authorization coaching to requestors, and participate in and facilitate meetings as appropriate
• Alongside DCO, foster relationships between transplant center stakeholders and CDT
• Participate in clinical field activities including On-call duties as directed by CDT Leadership
• Support Quality and Hospital Development departments, and participate in QAPI activities as assigned
• Address and redirect issues to appropriate leadership team members
• Participate in Hospital Development activities as needed, including stakeholder engagement
• Complete QA tasks related to post-procurement follow ups, and participate in CQI committee and assist DCO with CAPA process
• Work with staff and contracted staff to maintain competency and adherence to CDT and regulatory policy

Qualifications

• Bachelor's Degree in related field - required
• Master's Degree in related field - preferred
• 4-6 years of Organ Procurement Coordinator clinical experience - required
• 4-6 years of RN/BSN/MSN and/or Paramedic experience in Critical Care Setting - required
• 4-6 years of previous management or Charge RN experience - preferred
• High attention to detail and time management skills
• Office 365 Competency
• OPO EMR/OPTN systems and Data knowledge
• Previous management experience preferred
• Ability to work in a high stake/stress environment
• Willingness to participate in on-call activities
• Strong knowledge of medical terminology
• Ability to provide coaching and feedback to personnel
• CPTC - Certified Procurement Transplant Coordinator
• Upon Hire - required RN - Registered Nurse - State Licensure and/or Compact State Licensure
• Upon Hire - preferred RRT - Registered Respiratory Therapist
• Equivalent combination of relevant education and experience may be substituted as appropriate

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Frequently
• Pushing - Frequently
• Pulling - Occasionally
• Climbing - Occasionally
• Balancing - Occasionally
• Stooping - Occasionally
• Kneeling - Frequently
• Crouching - Frequently
• Crawling - Occasionally
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly
• Working Conditions: Extreme cold - Rarely; Extreme heat - Rarely; Humidity - Rarely; Wet - Rarely; Noise - Constantly; Hazards - Frequently; Temperature Change - Rarely; Atmospheric Conditions - Rarely; Vibration - Rarely

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.