Clinical Services Regional Manager- LC

We Are Sharing Hope Sc; Charleston, North Charleston (SC, SC); On-site; USD 110,000 - 150,000; Full time

Job summary

We Are Sharing Hope Sc in Charleston, SC seeks a Regional Manager of Clinical Services to lead medical donor management and supervise CDC, RTC, Referral AOC, Organ AOC, and clinical educator staff. The role includes setting goals, collaborating with the Director of Clinical Services, training staff, managing on-call coverage, and driving process improvements in a high‑stakes transplant environment.

The role requires up to 50% travel, strong leadership, and adherence to CMS/OPTN guidelines to

Qualifications

• Bachelor's or Associate degree.
• Three (3) years critical care experience.
• Two (2) years of experience working as an OPO CDC, or equivalent position.
• Management experience desired.
• Ability to multi-task in high-stress situations and supervise a multi-disciplinary team.
• An equivalent combination of education and experience.

Responsibilities

• Create goals for medical donor management and CDC staff per SHSC strategy, OPTN and CMS guidelines.
• Collaborate with the DCS and management to document and meet goals.
• Observe field days (minimum 2 per month) in hospital/OR.
• Support Organ AOC role as needed.
• Track and trend medical cases; identify why consented organs are not transplanted for process improvement.
• Facilitate monthly staff meetings with the Medical Director.
• Share AOC duties under DCS; 2 shifts per month.
• Assess CDCs' ability to evaluate donors; obtain physicals, medical data, and records.
• Initiate standing orders and donor evaluation, manage organ function and recovery.
• Assess CDCs' ability to stabilize unstable donors via hemodynamics and treatments.
• Work with clinical preceptors to train new staff in donor management.
• Ensure accurate documentation of the donor process.
• Schedule staff for on-call, Hospital Development assistance, etc.
• Conduct performance reviews with the DCS.
• Collaborate with DCS on policies, procedures, document control and workflows.
• Collaborate on research to maximize transplanted organs and develop new treatments.
• Oversee clinical training for CDCs, RTCs, AOCs and educators.
• Review and revise procedures; ensure staff are trained before tasks.
• Mentor recovery personnel throughout donation.
• Provide real-time feedback and guidance to clinicians.
• Maintain regional clinical supply inventory and par levels; manage expiry.
• Prepare supplies and onboarding education for contracted staff.
• Other duties as assigned.

Skills

Critical care experience

Leadership

Management experience

Multi-tasking under pressure

Education

Bachelor's degree

Associate degree

Job description

Job Details

Job Location: Charleston - North Charleston, SC 29405

Position Type: Full Time

Travel Percentage: Up to 50%

Summary

The Regional Manager of Clinical Services (Low Country) conducts services related to the medical management of organ donors and organ functions and is responsible for the administration of the CDC, RTC, Referral AOC, Organ AOC and clinical educator staff.

Essential Duties & Responsibilities

• 1. Creates goals and objectives for medical management of the organ donor and the CDC staff in accordance with the SHSC strategic plan, OPTN and CMS guidelines and ensures these goals and objectives are met.
• 2. Works collaboratively with Director of Clinical Services and management staff to establish methods for documenting, and meeting goals and objectives.
• 3. Works a minimum of 2 field observation days per month (hospital and/or OR).
• 4. Supports the Organ AOC role as needed.
• 5. Tracks and trends cases for medical management and identifies reasons consented organs are not transplanted for process improvement.
• 6. Facilitates monthly staff meetings to review cases and management with the Medical Director.
• 7. Regularly shares in the responsibilities of the Administrator on Call (AOC) under the supervision and direction of the Director of Clinical Services or designee. Required 2 shifts per month.
• 8. Assesses CDCs’ ability to evaluate potential donors, including: obtaining a physical and medical assessment and obtaining information from the hospital staff and the patient’s medical record.
• 9. Initiates standing orders and donor evaluation, management of organ function, and recovery process.
• 10. Assesses CDCs’ ability to stabilize and improve organ function of an unstable donor through the use of hemodynamic measurements and specialized organ treatment(s).
• 11. Works closely with clinical preceptors to ensure new staff are trained on all aspects of donor management prior to being released to task.
• 12. Ensures clinical staff document the donor process accurately.
• 13. Schedules clinical staff for call, Hospital Development assistance, and other duties.
• 14. Conducts performance reviews with the assistance of the DCS.
• 15. Works extensively with the DCS regarding any policies, procedures, document control, and flow processes.
• 16. Works collaboratively with multi-disciplinary team members to implement new research procedures in order to maximize organs transplanted and provide new data and treatment modalities to the transplant community.
• 17. Responsible for an effective Clinical training program for CDCs, RTCs, Referral AOCs, Organ AOCs, clinical educators.
• 18. Reviews and revises the procedures related to initiating any new procedures affecting the clinical staff, and ensures all clinical staff have been trained and understand all procedures before performing the task.
• 19. Mentors recovery personnel throughout all aspects of the donation process.
• 20. Provides real-time feedback/guidance to clinical staff members surrounding performance, review of processes and procedures, and addressing staff needs.
• 21. Maintains clinical supply inventory in the assigned region, including maintenance of a par level and management of expired materials on a monthly basis.
• 22. Prepares supplies for all contracted employees assigned to the designated region and provides all onboarding education to all contracted employees in their assigned region.
• 23. Other duties as assigned.

Qualifications

• Bachelors or Associates degree;
• Three (3) years critical care experience;
• Two (2) years of experience working as an OPO CDC, or equivalent position;
• Management experience desired;
• Ability to multi-task in high stress situations, supervising and overseeing operations of multi-disciplinary team; or,
• An equivalent combination of education and experience.