Manager, Cargo and Technical Performance

Sun Country Airlines; Minneapolis (MN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefit package: dental/

PPO and high-deductible health plans

Health savings accounts (HSA and FSA)

Dependent Care

Starting day one standby and travel-pp

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program

Fitness incentive and Stop Smoking

Job summary

Sun Country Airlines is seeking a Manager, Cargo and Technical Performance to manage the day-to-day operational relationship with Amazon, ensuring contractual compliance and driving continuous improvement in freighter operations and schedule reliability.

Responsibilities include coordinating with stakeholders, monitoring performance, and providing feedback to optimize schedules and crew productivity. Requires a Bachelor's degree and airline industry experience.

Qualifications

• Bachelor's Degree required.
• 2+ years analytics and team leadership experience.
• Ability to summarize and communicate data analysis conclusions.
• Ability to meet deadlines in a fast-moving environment.
• Proficiency with MS Office (PowerPoint, Excel) including pivot tables and macros.

Responsibilities

• Manage day-to-day operational relationship with Amazon and coordinate with stakeholders.
• Ensure contractual compliance and monitor performance metrics.
• Drive continuous improvement in freighter operational performance and schedule structure.
• Provide feedback on schedule structure and pilot/manning considerations.
• Perform other duties as assigned by management.

Skills

2+ years analytics & team leadership

Strong analytical skills

Data analysis communication

Deadline-oriented

Proficient with Microsoft Office

Education

Bachelor's Degree

Tools

Tableau

Power BI

Microsoft Excel (Pivot, Macros)

Job description

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Manager, Cargo and Technical Performance you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Manager, Cargo and Technical Performance Overview

Sun Country Airlines is seeking a Manager, Cargo and Technical Performance to be responsible for managing the day-to-day operational relationship with Amazon, ensuring contractual compliance, driving continuous improvement in freighter operational performance, and providing feedback on schedule structure.

Essential Roles and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Relationship management:
  • Manage day-to-day operational relationship with Amazon, e.g., daily calls and Weekly and Quarterly Business Reviews (WBRs and QBRs)
  • Lead the coordination and resolution of Amazon operational issues, e.g., research and write responses to Amazon requests/suggestions
  • Leverage the relationship to provide Sun Country with "more than" the minimum required of Amazon per the contract, e.g., obtain final schedules in time for pilot bid, maximize HMV counts in March to maximize pax flying, justify spare counts, etc.
• Contractual compliance:
  • Ensure both parties adhere to Amazon contract, e.g., audit "misses" to Controllable A15, provide final monthly dollar penalties to finance, etc.
• Continuous improvement:
  • Improve freighter operational performance through root cause analysis of pilot, maintenance, and fueling/catering disruptions, e.g., pilot fatigue mitigation, engineering reliability initiatives, alternate means to deliver crew meals, etc.
• Schedule structure
  • Analyze schedule structure and provide feedback to Amazon in order to build reliable, recoverable, and crew productive schedules, e.g., Min Mx Requirements, swaps options, etc.
• Perform any other related duties assigned by management

Required Qualifications

• Bachelor's Degree
• Previous airline and/or airline industry experience
• Strong analytical skills with 2+ years of analytical and team-leadership experience
• Ability to summarize and communicate the results of/conclusions from the data analysis
• Ability to meet deadlines in a fast-moving and high-demand environment, e.g., anticipating requests, managing competing priorities, maintain positive attitude, and drive toward results
• Proficient with Microsoft Office, e.g., PowerPoint and Excel (including pivot tables, graphs, macros, and "linked" spreadsheets)

Preferred Skills

• Experience with flight crew analytics
• Experience with reliability engineering
• Experience with BI tools such as Tableau and Power BI

Compensation

Pay range: $85,000 - $125,000 USD annually. This is the base compensation hiring range for this role.

Classification

Full-Time, Exempt

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