Manager, Tech Ops Performance Analytics

Sun Country Airlines; Minneapolis (MN); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Dental & Vision

Health plans (PPO/HDHP)

HSA & FSA

Dependent care

Travel privileges

401(k) match

Paid time off

Paid holidays

Life & AD&D

Employee assistance

Fitness incentive

Job summary

Sun Country Airlines is seeking a Manager, Tech Ops Performance Analytics to lead the day-to-day operational relationship with Amazon, ensure contract compliance, and drive continuous improvement in freighter performance.

Based in Minneapolis, this full-time exempt role requires strong analytics, leadership, and the ability to translate data into actionable schedule and performance improvements for the Sun Country fleet.

Qualifications

• Bachelor's degree in a relevant field; advanced analytics experience preferred.
• 2+ years of analytical work and team leadership experience.
• Ability to summarize and communicate results from data analyses.
• Ability to meet deadlines in a fast-moving environment with competing priorities.

Responsibilities

• Manage day-to-day operational relationship with Amazon, including daily calls and WBRs/QBRs.
• Ensure contract compliance and address misses, penalties, and financial tracking.
• Drive continuous improvement in freighter operational performance via root-cause analyses.
• Analyze schedule structure and provide feedback to build reliable, productive schedules.
• Perform other duties as assigned by management.

Skills

Analytical skills

Team leadership

Deadline-driven

Communication of findings

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Macros

Job description

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Manager Tech Ops Performance Analytics you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Manager Tech Ops Performance Analytics Overview:

Sun Country Airlines is seeking a Manager, Tech Ops Performance Analytics to be responsible for managing the day-to-day operational relationship with Amazon, ensuring contractual compliance, driving continuous improvement in freighter operational performance, and providing feedback on schedule structure.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Relationship management:
  • Manage day-to-day operational relationship with Amazon, e.g., daily calls and Weekly and Quarterly Business Reviews (WBRs and QBRs)
  • Lead the coordination and resolution of Amazon operational issues, e.g., research and write responses to Amazon requests/suggestions
  • Leverage the relationship to provide Sun Country with "more than" the minimum required of Amazon per the contract, e.g., obtain final schedules in time for pilot bid, maximize HMV counts in March to maximize pax flying, justify spare counts, etc.
• Contractual compliance:
  • Ensure both parties adhere to Amazon contract, e.g., audit "misses" to Controllable A15, provide final monthly dollar penalties to finance, etc.
• Continuous improvement:
  • Improve freighter operational performance through root cause analysis of pilot, maintenance, and fueling/catering disruptions, e.g., pilot fatigue mitigation, engineering reliability initiatives, alternate means to deliver crew meals, etc.
• Schedule structure
  • Analyze schedule structure and provide feedback to Amazon in order to build reliable, recoverable, and crew productive schedules, e.g., Min Mx Requirements, swaps options, etc.
• Perform any other related duties assigned by management

Required Qualifications:

• Bachelor's Degree
• Previous airline and/or airline industry experience
• Strong analytical skills with 2+ years of analytical and team-leadership experience
• Ability to summarize and communicate the results of/conclusions from the data analysis
• Ability to meet deadlines in a fast-moving and high-demand environment, e.g., anticipating requests, managing competing priorities, maintain positive attitude, and drive toward results
• Proficient with Microsoft Office, e.g., PowerPoint and Excel (including pivot tables, graphs, macros, and "linked" spreadsheets)

Preferred Skills:

• Experience with flight crew analytics
• Experience with reliability engineering
• Experience with BI tools such as Tableau and Power BI

Compensation:

Pay range: $85,000 - $125,000 USD annually. This is the base compensation hiring range for this role.

Classification:

Full-Time, Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

• Two employees, eventually expanding to five when FAA Single Operating Certificate is achieved (approximately 1Q28)

Work Environment:

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. On occasion, this position will be required to operate in the Maintenance Hangar.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Additional Notes:

The work location will change to Las Vegas, Nevada when FAA Single Operating Certificate is achieved (approximately 1Q28)

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.