Manager, Care Team Operations

Heritagehealthnetwork; Riverside (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Heritage Health Network in Riverside, United States is seeking a Manager, Care Team Operations to lead and optimize care delivery for their Enhanced Care Management (ECM) program. This primarily remote role involves supervising Lead Care Managers, managing workflows, and enhancing team performance.

The ideal candidate will have over 3 years in healthcare operations, excellent leadership, data analysis skills, and experience with tools like Power BI. Join a mission-driven organization focused on improving outcomes for diverse communities.

Qualifications

• 3+ years in healthcare operations or care management.
• 2-3 years as a Lead Care Manager or equivalent role preferred.
• At least 1 year of people leadership experience.

Responsibilities

• Supervise and coach a team of Lead Care Managers.
• Oversee daily workflows and ensure timely member outreach.
• Own and drive team performance against key KPIs.

Skills

Leadership

Coaching

Team Development

Data Analysis

Communication

Collaboration

Education

Bachelor’s degree in Healthcare Administration, Social Work, Nursing, or related field

Active clinical license (LVN, RN, LCSW) or equivalent LCM experience

Tools

eClinicalWorks

Power BI

Microsoft Office

Google Workspace

Job description

Riverside, United States | Posted on 06/23/2026

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services. The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well‑being. With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person‑centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands‑on experience. Today, HHN stands as a vibrant embodiment of community‑centric healthcare, continually adapting to meet the changing needs of those we serve. Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths towards improved health outcomes and a brighter future for all.

Job Description

Manager, Care Team Operations

Heritage Health Network (HHN) is seeking a Manager, Care Team Operations to lead and optimize care delivery for our Enhanced Care Management (ECM) program.

Primarily remote role (approximately 85%) with occasional in‑field and in‑office responsibilities as needed.

What You’ll Do

• Supervise, coach, and develop a team of Lead Care Managers (LCMs)
• Conduct regular 1:1s, performance reviews, and training sessions
• Support onboarding and ongoing staff development
• Address performance concerns and implement improvement plans

Care Operations & Workflow Management

• Oversee daily workflows, caseload distribution, and scheduling
• Ensure timely member outreach, engagement, and care plan completion
• Maintain high standards of operational execution across the team

Performance & Reporting

• Own and drive team performance against key KPIs (engagement, timeliness, care plan completion)
• Track, analyze, and report on team metrics using tools like Power BI
• Use data to guide decision‑making and improve outcomes

Cross‑Functional Collaboration

• Partner with clinical teams, Member Engagement, Quality, Billing, and Operations
• Resolve escalated member or team issues
• Support initiatives that improve care coordination and member outcomes

Process Improvement & Compliance

• Support workflow enhancements and operational initiatives
• Ensure compliance with clinical, regulatory, and company standards
• Maintain accurate and timely documentation in eClinicalWorks

Requirements

What You Bring

Experience

• 3+ years in healthcare operations, care management, or case coordination
• 2–3 years as a Lead Care Manager (LCM) or equivalent role strongly preferred
• At least 1 year of people leadership or team supervision
• Experience in ECM, CalAIM, or value‑based care environments preferred

Skills

• Strong leadership, coaching, and team development capabilities
• Experience managing care management workflows, caseloads, and team productivity
• Data‑driven mindset with ability to interpret KPIs and dashboards
• Excellent communication and cross‑functional collaboration skills
• Ability to operate in a fast‑paced, evolving environment and drive structure within ambiguity
• Proficiency with eClinicalWorks, Power BI, Microsoft Office, and Google Workspace

Education & Credentials

• Bachelor’s degree preferred (Healthcare Administration, Social Work, Nursing, or related field)
• Active clinical license (LVN, RN, LCSW) OR equivalent LCM experience

Why Join HHN

Join a mission‑driven organization dedicated to delivering high‑touch, coordinated care to high‑need populations. This role offers the opportunity to lead impactful teams, drive operational excellence, and improve outcomes for underserved communities.