ECM Care Operations Lead — Remote

Heritagehealthnetwork; Riverside (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Heritage Health Network in Riverside, United States is seeking a Manager, Care Team Operations to lead and optimize care delivery for their Enhanced Care Management (ECM) program. This primarily remote role involves supervising Lead Care Managers, managing workflows, and enhancing team performance.

The ideal candidate will have over 3 years in healthcare operations, excellent leadership, data analysis skills, and experience with tools like Power BI. Join a mission-driven organization focused on improving outcomes for diverse communities.

Qualifications

• 3+ years in healthcare operations or care management.
• 2-3 years as a Lead Care Manager or equivalent role preferred.
• At least 1 year of people leadership experience.

Responsibilities

• Supervise and coach a team of Lead Care Managers.
• Oversee daily workflows and ensure timely member outreach.
• Own and drive team performance against key KPIs.

Skills

Leadership

Coaching

Team Development

Data Analysis

Communication

Collaboration

Education

Bachelor’s degree in Healthcare Administration, Social Work, Nursing, or related field

Active clinical license (LVN, RN, LCSW) or equivalent LCM experience

Tools

eClinicalWorks

Power BI

Microsoft Office

Google Workspace

Job description

Heritage Health Network in Riverside, United States is seeking a Manager, Care Team Operations to lead and optimize care delivery for their Enhanced Care Management (ECM) program. This primarily remote role involves supervising Lead Care Managers, managing workflows, and enhancing team performance.

The ideal candidate will have over 3 years in healthcare operations, excellent leadership, data analysis skills, and experience with tools like Power BI. Join a mission-driven organization focused on improving outcomes for diverse communities.