Lead Care Manager - Riverside

Heritagehealthnetwork; Riverside (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Competitive salary

Work-from-home options

Professional growth opportunities

Job summary

A community healthcare organization is seeking a dedicated Case Manager to coordinate comprehensive care for members. This role involves working with diverse populations, developing personalized care plans, and providing guidance and support to improve health outcomes. The ideal candidate is experienced in care management, has excellent communication skills, and is committed to delivering culturally responsive care. Opportunities for professional growth and flexibility are provided.

Qualifications

• Experience in care management, particularly in community‑based settings.
• Strong commitment to providing individualized care.
• Ability to work within a multidisciplinary team environment.
• Ability to work effectively within a multidisciplinary team.
• Willingness to travel within Riverside and San Bernardino counties.
• Bilingual skills are preferred to serve diverse populations.

Responsibilities

• Serve as the primary liaison for members, managing their care plans.
• Collaborate with members and families to create personalized care plans.
• Provide education and emotional support to improve health outcomes.
• Engage and educate members and families to improve health outcomes and self-management.
• Identify gaps in care and collaborate with the ECM team to implement solutions.
• Maintain accurate records in compliance with HHN and ECM requirements.
• Support and guide other care team members to ensure cohesive care.

Skills

Cultural competence

Interpersonal communication

Empathy

Teamwork

Mobility/Travel

Bilingual

Job description

Riverside, United States | Posted on 12/09/2025

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services. The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well‑being. With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person‑centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands‑on experience. Today, HHN stands as a vibrant embodiment of community‑centric healthcare, continually adapting to meet the changing needs of those we serve. Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths toward improved health outcomes and a brighter future for all.

Job Description

As a Case Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person‑centered care tailored to address their diverse health and social needs.

This role combines remote work, in‑office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs.

Key Responsibilities

• Primary Point of Contact: Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
• Care Plan Development: Collaborate with members, their families, and healthcare providers to create, implement, and regularly update personalized care plans.
• Comprehensive Coordination: Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
• Member Engagement: Provide education, guidance, and emotional support to members and their families to improve health outcomes and self‑management skills.
• Gap Identification: Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
• Documentation: Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
• Team Collaboration: Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.

Qualifications

• Experience: Experience in care management, particularly in community‑based settings, preferably with knowledge of Medi‑Cal benefits and ECM requirements.
• Person‑Centered Approach: Strong empathy, cultural competence, and commitment to providing individualized care.
• Teamwork: Ability to work effectively within a multidisciplinary team environment.
• Communication Skills: Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
• Healthcare Knowledge: Understanding of healthcare systems, community resources, and regulations.
• Mobility: Willingness to travel within Riverside and San Bernardino counties for home visits and community engagement.
• Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations.

Benefits

• Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
• Paid Time Off: Sick time, paid holidays, and vacation time to support work‑life balance.
• Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.
• Flexibility: Work‑from‑home options several days a week.
• Professional Growth: Opportunities for career advancement and continued professional development.

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.