Manager Care Coordination

Dignity Health; Merced (CA); On-site; USD 72,000 - 107,000; Full time

Job summary

Dignity Health - Mercy Medical Center in Merced, CA is seeking a Care Coordination Manager to provide operational leadership for the Care Coordination department under the Director of Care Coordination.

You will oversee clinical resource management, progression of care, discharge planning, patient advocacy, and collaboration with physicians, nursing, and utilization management to meet department goals. Strong regulatory knowledge and teamwork are essential.

Qualifications

• Requires a Bachelor of Science in Nursing (BSN) or Master of Social Work (MSW) depending on hire
• Licensure as a Registered Nurse in California at hire
• Experience in care coordination, discharge planning, and utilization management preferred

Responsibilities

• Provide operational leadership for the Care Coordination department.
• Oversee staffing, workflow, and performance of care coordinators, social workers, and support staff.
• Ensure compliance with regulatory and accreditation requirements related to care coordination and discharge planning.
• Monitor performance metrics and drive process improvements to enhance patient outcomes.
• Collaborate with physicians, nursing, utilization management, and post-acute partners to coordinate care.

Skills

Care coordination leadership

Regulatory knowledge

Collaboration

Clinical resource management

Discharge planning

Staff supervision

Education

BSN

MSW

Job description

Job Summary and Responsibilities

As our Care Coordination Manager, you will provide operational leadership for the Care Coordination department in line with the CommonSpirit Health Care Coordination model, under the direction of the Director of Care Coordination.

Every day you will oversee clinical resource management, progression of care, discharge planning, patient advocacy, clinical social work, and care coordination services. You will supervise staff, manage workflow, patient progression, resource utilization, regulatory compliance, and quality outcomes, and partner with physicians, nursing, Utilization Management, and interdisciplinary teams to meet department priorities.

To be successful in this role, you will bring care coordination leadership experience, knowledge of regulatory requirements, and strong collaboration skills.

• Provides operational leadership for the Care Coordination department through staff supervision, team development, coaching, and performance management. Coordinates and implements Care Coordination programs, initiatives, and workflows to support patient progression, resource utilization, quality outcomes, and organizational goals.
• Manages daily department operations, including staffing assignments, workload balancing, scheduling, productivity, and resource allocation. Supervises front-line Care Coordination staff, including case managers, social workers, and support personnel, ensuring accountability for performance and service excellence.
• Ensures timely completion of patient assessments, discharge planning, utilization management collaboration, documentation, and care transition activities in accordance with organizational standards. Ensures compliance with federal, state, accreditation, payer, and organizational requirements related to Care Coordination and Discharge Planning.
• Monitors departmental performance metrics and operational data, identifies trends, implements corrective actions, and escalates significant issues to the Director. Implements departmental policies, procedures, standardized workflows, and process improvements to improve operational efficiency and patient outcomes.
• Leads and/or participates in daily multidisciplinary rounds, progression of care activities, and barrier escalation processes to facilitate timely patient progression and safe transitions of care. Partners with physicians, nursing, Utilization Management, ancillary departments, and post-acute providers to resolve operational issues and improve coordination across the continuum of care.
• Participates in multidisciplinary committees and performance improvement initiatives, implementing action plans to improve quality, patient experience, and operational outcomes. Supports regulatory readiness and accreditation activities by maintaining departmental compliance and ensuring required documentation and processes are followed.

Job Requirements

Required

• Bachelors Of Science Bachelor's Degree in Nursing (e.g. BSN), upon hire or
• Masters Other Master's Degree in Social Work, if not a Registered Nurse., upon hire or
• Minimum of 3 years of clinical care coordination experience, (Utilization Management, Denial Management, Care Coordination) or 3 years of acute nursing team lead, charge or supervisory experience with working knowledge of care coordination and discharge planning., upon hire and
• Operational experience, implementation, and staff development in healthcare environment, upon hire and
• License required for Masters Social Worker.
• Registered Nurse: CA, upon hire and
• Certified Case Manager, within 12 - months or
• Accredited Case Manager, within 12 - months

Preferred

• Masters Other Master's Degree in Nursing, Healthcare Administration or related clinical field , upon hire and
• Experience with performance improvement activities, upon hire

Where You’ll Work

Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$52.27 - $77.75 /hour

We are an equal opportunity/affirmative action employer.