Manager By the Pound

Goodwill Industries of Northern New Engl; Gorham (ME); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Life, Vision

403(b) employer match

Paid Short & Long Term Disability

Generous PTO

30% employee discount at Goodwill ME/N

Life navigation services

Job summary

Goodwill Industries of Northern New England in Gorham, ME, seeks a Manager, Buy the Pound Operations to lead daily Buy the Pound activities and ensure excellent customer service while maintaining a safe, organized warehouse. You will supervise staff, handle donations, and coordinate staffing with production and safety priorities.

The role emphasizes strong leadership, training, and adherence to health and safety standards, as well as budget awareness and cross‑department collaboration within the

Qualifications

• Positive and friendly attitude with strong leadership skills.
• High School diploma or GED required.
• Two years in warehouse or production supervision or related field.
• Experience with material handling machinery and vehicles.
• Forklift certification within 30 days of hire.
• Supervision and instruction of a diverse workforce.
• Valid driver’s license with safe driving record.
• Criminal background check meeting Agency standards.

Responsibilities

• Ensure best-in-class customer and employee experience.
• Manage daily Buy the Pound operations and staffing.
• Hire, train, and supervise teammates; monitor production goals.
• Receive donations, issue receipts, and assist donors.
• Maintain security and safety compliance; manage records.
• Oversee budgeting and department operations within guidelines.

Skills

leadership

customer service

communication

positive attitude

Education

High School diploma or GED

Associates Degree

Tools

Forklift operation

Job description

Description

Job Summary:

The Manager, Buy the Pound Operations –Gorham works under the direction of the Director, Retail Aftermarket and Wholesale Operations to maintain efficient Buy the Pound operations. The Manager, Buy the Pound Operations furthers the organization commitment to achieving triple bottom line results: integrating social, economic and environmental goals into thinking, planning and action. They are responsible for providing outstanding customer service while maintaining a clean, organized and safe warehouse. The Manager, Buy the Pound creates a positive employee and customer experience by modeling Goodwill’s mission and citizenship behaviors at all times.

Essential Job Functions and Responsibilities:

• Ensures best-in-class customer and employee experience
• Successfully performs all managerial functions that pertain to the daily activities of Buy the Pound operations
• Manages the hiring, training and safety of teammates • Establishes and understands production goals and monitors progress against those goals
• Receives donations, provides donation receipts, and assist donors to ensure a positive customer experience.
• Seeks to correct significant variance's and notify Manager
• Maintains positive relationships between departments through concise and consistent communication.
• Works with internal equipment maintenance personnel to ensure consistent equipment operations.
• Coordinates daily staffing needs for Buy the Pound Operations shifts with production and safety priorities.
• Interviews/hires new personnel
• Trains personnel on policies, job duties, and procedures.
• Maintains premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well Agency's health and safety standards.
• Provides necessary and adequate supplies to ensure teams meet their goals.
• Establishes and maintains records as directed including production, recruiting, onboarding, performance management, payroll, invoicing and shipping, and other records required by the Agency or by applicable law.
• Closes register and cashes out; totals and summarizes funds received endorses checks, and prepares bank deposit slip and deposit funds at bank.
• Manages activities of personnel; assign duties and schedule break periods, work hours, and vacations.
• Ensures that store opening/closing procedures are followed; secure all premises.
• Participates in performance management, including disciplinary actions, staff assignments and writing year end reviews.
• Operates department within budgetary guidelines and makes appropriate recommendations to maximize efficiency

Minimum Qualifications:

• Ability to maintain a positive and friendly attitude in order to be a great teammate, role model and effective leader
• High School diploma or GED required
• Two years of experience in warehouse or production supervision or related field
• Demonstrated working knowledge with various material handling machinery and vehicles
• Ability to be certified to operate forklift within 30-days of hire
• Demonstrated ability to provide supervision and instruction to a diverse workforce.
• Valid driver’s license permitting operation of a vehicle with a safe driving record
• Criminal background check that meets Agency standards

Preferred Qualifications:

• Associates Degree or equivalent experience
• Certified to operate forklift
• Experience working in a high volume fast paced work environment.
• Demonstrates ability to successfully meet sales and production goals.

Physical Effort/Occupational Risks

• Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop to handle product.
• Heavy Work - Exerting up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.
• Medium Work – Exerting up to 50 lbs. of force occasionally, and/or up to 30 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Dental, Life, and Vision insurance.
• 403(b) retirement plan with employer match.
• Paid Short & Long Term Disability.
• Generous PTO Plan.
• 30% Employee discount at Goodwill stores in ME, NH & VT.
• And more!

What makes Goodwill NNE special is how much we care about our employees. We offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. They also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Leader

: Inspires teammates to follow them

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.