Manager, Business Support Services

KPMG LLP; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

KPMG LLP in New York seeks an experienced IT Service Management professional to lead release and operations for Audit AI initiatives. You will partner with product owners to align on roadmaps, drive onboarding of member firms, and manage stage-gate processes and offshore resources.

The role requires strong ITIL/Agile experience, excellent communication, and a track record of implementing enterprise-scale AI or analytics solutions within audit settings.

Qualifications

• Five+ years in IT service management or release management in a large-scale enterprise.
• Bachelor's degree in computer science, information systems, or a related field is required.
• Experience planning the adoption of AI/ML and data analytics in an audit context.
• ITIL certification and Agile/Scrum preferred; strong communication and stakeholder engagement.
• Proficient with JIRA, Azure DevOps, and MS Office Suite.

Responsibilities

• Partner with KPMG Audit AI product owners to understand roadmap and releases; assess impacts on processes and onboarding for member firms.
• Develop onboarding processes for member firms to Audit AI; oversee setup of project teams and channels.
• Lead prioritization discussions with leadership, manage stage gates, and coordinate with internal/external stakeholders; supervise offshore resources; conduct onboarding sessions.
• Act with integrity, professionalism, and responsibility to uphold KPMG's respectful work environment

Skills

ITIL

Stakeholder Engmt

Project Mgmt

Communication

Agile/Scrum

Education

Bachelor's degree CS/IS

Tools

JIRA

Azure DevOps

MS Office

Job description

Responsibilities

• Partner with KPMG Audit AI product owners to understand our Audit AI roadmap, the features and enhancements set to be delivered with each release, impacts on existing processes and how member firms will on board and adopt these solutions
• Develop processes to successfully onboard member firms to Audit AI solutions, including guidance fo sure audit-ready procedures and lifecycle adherence; oversee the setup and management of Business Support Services project team channels
• Drive outcomes and prioritization discussions with leadership, focusing on value delivery and future priorities and ensuring effective stage gate management, approvals, and progression with internal and external stakeholders; lead and coach offshore resources; conduct onboarding sessions for new resources and provide process overviews
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications

• Minimum five years of recent experience in Information Technology Service Management, Release Management, IT Operations or similar role in a large-scale, enterprise environment
• Bachelor's degree from an accredited college/university in computer science, information systems or technology, or related field is required
• Working experience in planning the adoption of advanced technology, including AI/Machine Learning, Data Analytics, or other audit technologies
• Strong understanding of ITIL methodologies certification is preferred in Agile/Scrum, and DevOps practices; excellent communication and stakeholder engagement skills
• Proficient with project management tools such as JIRA, Azure DevOps and MS Office Suite (200TEC)
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)