AI Solutions Deployment Lead

KPMG LLP; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

KPMG LLP is seeking a Deployment Lead to join the Audit Technology Alliance. You will lead end-to-end lifecycle for generative AI solutions, coordinating deployment across member firms and ensuring adoption through clear documentation and training materials.

You will partner with product, engineering and audit teams to deliver high-quality releases, translate user feedback into product improvements, and manage stakeholder expectations across US and global member firms with integrity and

Qualifications

• Minimum five years in a client-facing role such as customer success, product management, change management or management consulting, preferably in a global enterprise software/SaaS environment.
• Bachelor’s degree from an accredited college or university is preferred.
• Demonstrated ability to learn complex software products quickly and articulate their business value to end-users and executives; experience with AI-powered solutions is a plus.
• Demonstrated knowledge of generative AI solutions and AI concepts.

Responsibilities

• Lead end-to-end product lifecycle for generative AI solutions across KPMG member firms, overseeing deployment planning, execution and adoption strategies.
• Collaborate with product, engineering and audit teams to ensure seamless releases and manage relationships and expectations with member firm stakeholders.
• Establish and manage a feedback loop from member firms to product development, translating insights into improvements.
• Drive adoption by delivering timely release documentation, training materials and strategic communications for end-users.
• Create deployment strategies and collateral to assist adoption; coordinate with US and global member firms.
• Work with the product team to design and track adoption metrics; partner with member firms to increase adoption based on usage.

Job description

KPMG is currently seeking a Deployment Lead to join our Audit Technology Alliance organization.

Responsibilities:

• Lead the end-to-end product lifecycle for our generative AI solutions across KPMG member firms, overseeing deployment planning, execution and adoption strategies
• Collaborateclosely with product, engineering and audit teams to ensure seamless product releases and act as the primary liaison for member firm stakeholders to manage relationships and expectations
• Establish and manage a streamlined feedback loop from member firms to the product development team, translating user insights into actionableimprovementsand ensuring our solutions meet the highest quality standards
• Drive product adoption by deliveringtimely, user-centric release documentation, training materials and strategic communications that empower end-users and highlight the value of our generative AI tools
• Create deployment strategies and communicate deployment plans to US and global member firms;assistwith creating user guides and other collateral toassistwith adoption
• Work withproductteam to design and develop metrics to track and report on adoption; work with member firms on plans to increase adoption based on current usage
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience in a client-facing role such as customer success, product management, change management or management consulting, preferably within a global enterprise software or SaaS environment;background in Audit is also relevant,givenour customer base
• Bachelor’s degree from an accredited college or university is preferred
• Demonstrated ability to quickly learn complex software products and articulate their business value to both end-users andexecutive leadership; experience with AI-powered solutions is a significant plus
• Demonstrated knowledge and prior experience with generative AI solutions
• Exceptional stakeholder management and communication skills, with a proventrack recordof building trusted relationships with senior leadership and driving consensus across diverse international teams
• Proven ability to create and deliver clear, user-centric product documentation, release notes and strategic communications that drive user adoption and support(200TEC)