Manager, Business Process Optimization

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line is seeking a seasoned Manager, Business Process Optimization in Miami to drive cross-functional process improvements that boost efficiency and support revenue targets. You will map current workflows, collaborate with leaders, and manage change across the organization.

The role requires strong analytical abilities, experience in project support and change management, and a track record of delivering actionable data-driven insights using Excel and other tools.

Qualifications

• Experience in project support and change management related to business process improvement.
• Ability to facilitate cross-functional continuous improvement initiatives.
• Strong analytical and communication skills for stakeholder interaction.

Responsibilities

• Collaborate with leadership to identify opportunities for process improvements.
• Document and map existing processes; propose data-driven enhancements.
• Lead change management efforts to ensure adoption of new practices.
• Support KPI measurement and data analysis to guide decisions.
• Coordinate initiatives across departments to improve operational efficiency.

Skills

Cross-functional collaboration

Change management

Analytical thinking

Data-driven decision making

Stakeholder management

Education

Bachelor's Degree

Tools

Excel

Job description

## Manager, Business Process OptimizationApply: Miami, Florida: Full time: Posted Yesterday: JR02362**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY:*** The Manager, Business Process Optimization, plays a supporting role in process improvement efforts that impact NCLH's operational effectiveness and efficiency.* This position contributes to optimizing systems and processes, which ultimately aids the organization in achieving revenue targets..**POSITION RESPONSIBILITIES:*** Collaborate closely with leadership to identify opportunities for process improvement projects.* Utilize industry best practices and proven tools while engaging with internal stakeholders to effectively execute these initiatives, ensuring that all tasks align with organizational goals.* Coordinate and help manage initiatives by supporting intake, prioritization, planning, and execution activities to enhance business processes across the organization.* Collaborate on projects by handling communications, supporting training efforts, and ensuring operational readiness to achieve desired business outcomes.* Develop flowcharts and process maps to document existing processes, assist in identifying improvement areas, and recommend potential solutions based on established metrics.* Lead change management activities under the guidance of senior management to ensure smooth transitions during the implementation of process improvements.* This includes fostering an environment that supports the effective adoption of new practices and minimizing resistance to change.* Assist in the deployment of tools designed to measure relevant data, helping to identify key performance indicators (KPIs).* Conduct data-driven analyses to support strategic business decisions, ensuring that insights are actionable and aligned with organizational objectives.* Perform additional job-related functions, as assigned..**QUALIFICATIONS:** **DEGREE TYPE:** * Bachelor's Degree.**FIELD(S) OF STUDY:*** Business Administration, Finance, Economics, Management Science, Engineering, or equivalent work experience.**EXPERIENCE:*** Minimum 5 years experience in Process Improvement.* Cruise/Hospitality experience preferred..**COMPETENCIES & SKILLS:*** Experience in project support and change management associated with business process improvement.* Demonstrated ability to facilitate cross-functional continuous improvement initiatives.* Excellent analytical, problem-solving, and collaboration skills.* Strong verbal and written communication skills for interacting with internal and external stakeholders.* Ability to manage multiple tasks and prioritize effectively.* Proficiency in Microsoft Office Suite, particularly Excel, for analyzing data and documenting work.* Detail-oriented, adaptable, and team-oriented with strong interpersonal skills..