Manager - Business Operations Analysis (Planning and Development- Civil Service)

City of Dallas; Dallas (TX); On-site; USD 77,000 - 97,000; Full time

Job summary

The City of Dallas is seeking a Manager - Business Operations Analyst to lead budgeting, procurement, contracting, and general ledger processes for a large multi-fund portfolio. You will establish key performance metrics, ensure audit readiness, and collaborate with city departments to align resources with executive priorities.

In this role you will oversee contract administration, implement ISO 9001 and OSHA 14001-based procedures, and support training and onboarding of staff while guiding

Qualifications

• Six years of professional level admin experience in finance/budget analysis.
• Three years supervisory or project management experience.
• Bachelor’s degree or higher in a related field.

Responsibilities

• Manage long-range goals and objectives for the unit.
• Meet with department heads and coordinate projects.
• Research new technology to improve operations and processes.
• Develop and implement policies based on ISO 9001 and OSHA 14001.
• Provide direction and training for staff onboarding.
• Analyze metrics and present findings to executives.
• Oversee contract administration and vendor communications.

Skills

Project management

Leadership

Budgeting

Data analysis

Communication

Education

Bachelor’s degree in Accounting, Public Administration, Finance, or Business

Tools

Microsoft Visio

Job description

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Job Summary

The Manager- Business Operations Analyst manages and monitors the analysis, evaluation, and provision of administrative support for the development and evaluates of performance metrics within the department. Identifies trends and best case or use practice and supports excellence throughout the department.

Overview

Job Description

The Manager- Business Operations Analyst manages and monitors the analysis, evaluation, and provision of administrative support for the development and evaluates of performance metrics within the department. Identifies trends and best case or use practice and supports excellence throughout the department.

Position Note

The Planning & Development Manager – Business Operations Analysis will manage the department’s full budgeting lifecycle, procurement, contracting, general ledger, performance metrics, and grant processes for a large, complex, multi‑fund portfolio. The manager will establish and report key performance metrics, ensure compliance and audit readiness, deliver timely, cost‑effective purchasing, and partner collaboratively with City departments and internal program teams to align initiatives with available resources and executive leadership priorities.

Essential Functions

Manages the development and establishment of long-range goals and objectives for the unit by researching information, developing concepts, collecting data, meeting with key players, and facilitating department success through effective management.

1. Communicates and meets with department heads, various levels of management, consultants, outside agencies, vendors, other governmental entities to formulate project plans, and oversee projects by providing direction, communications and coordination.
2. Researches and manages recommendations on new technology for operations; evaluates the effectiveness of current practices and looks for ways to improve the department's functions through ongoing review of process and procedures.
3. Communicates and meets with department heads, various levels of management, consultants, outside agencies, vendors, and other governmental entities to formulate project plans, communications and coordination.
4. Develops and implements policies and operational procedures based upon ISO 9001 and OSHA 14001 platforms; creates diagrams such as flowcharts, org charts, and process flow diagrams with Microsoft Visio for use by all levels of project stakeholders and operations staff.
5. Provides competent management, direction, and support for business and operational staff; provides feedback and assists with training and onboarding of new employees.
6. Analyzes and prepares statistical data to determine trends and efficiencies within the department; presents information to stakeholders and other executive staff.
7. Manages and supports all contract administration and maintenance; serves as primary organizational contact for the duration of projects and communicates with vendors and external parties.
8. Performs any and all other work as needed or assigned.

Knowledge And Skills

1. Knowledge of project management methodologies.
2. Knowledge of managing, training and directing operational personnel.
3. Knowledge of local, state, and federal laws and regulations.
4. Knowledge of budget management.
5. Ability to analyze metrics, perform operational research, and deliver sound recommendations.
6. Ability to manage and lead operational analysis.
7. Communicating effectively and in writing.
8. Establishing and maintaining effective working relationships.

Education

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Accounting, Public Administration, Finance, or Business field.

Experience

Six (6) years of professional level administrative experience in business/ finance analysis must include all the following:

• Conducting budget reviews and report cost plans to upper management.
• Conducting continuous assessments of existing business, financial, and administrative operations.
• Managing and supporting all contract administration and maintenance.
• Overseeing accounting, monitoring the financial data, and recommending solutions to improve profitability.

AND

• Three (3) years supervisory or project management experience which included business/ finance support.

Equivalencies

• High school diploma or GED plus ten (10) years of the required experience including three (3) years of supervisory/ project management responsibilities will meet the education and experience requirements.
• Associate degree in any field plus eight (8) years of the required experience including three (3) years of supervisory/ project management responsibilities will meet the education and experience requirements.
• Bachelor’s degree (or higher) in a non-specified field plus eight (8) years of the required experience including three (3) years of supervisory/project management responsibilities will meet the education and experience requirements.
• Master’s degree (or higher) in a specified field plus four (4) years of the required experience including three (3) years of supervisory/project management responsibilities will meet the education and experience requirements.

Salary Range

$77,272.00 - $96,574.40

The salary listed on this job posting is the starting salary range; amount offered will depend on qualifications.

City of Dallas is an Equal Opportunity Employer.