Manager, Business Operations

Foodsmart; United States; Remote; USD 140,000 - 160,000; Full time

Job summary

Foodsmart seeks a Manager of Business Operations to drive operational excellence and alignment among teams. In this pivotal role, you will tackle complex challenges in a dynamic environment, enhancing strategies for healthier food accessibility while collaborating across functions to achieve company goals.

Benefits

Unlimited PTO

Flexible & remote location

Medical, vision, & dental insurance

401k, bonus, & stock options

Qualifications

• 5+ years of experience in management consulting or business operations.
• Proven ability to lead cross-functional initiatives and drive execution.
• Experience managing organizational performance processes such as OKRs.

Responsibilities

• Lead cross-functional planning and execution for strategic priorities.
• Oversee frameworks like OKRs to promote alignment and accountability.
• Support development of internal tools and processes for growth.

Skills

Analytical skills

Problem-solving

Communication

Cross-functional collaboration

Leadership

Job description

About us:

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

Measured: We make data-driven, truth-seeking decisions.

Impactful: We are fueled by achieving our mission and vision.

Collaborative: We help each other be better and create a positive environment.

Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.

Joyful: We take joy in each other, our work, and the privilege of doing this work.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:

As the Manager of Business Operations at Foodsmart, you will be at the forefront of driving operational excellence and aligning cross-functional teams to execute against our most important and impactful company priorities. Reporting directly to the SVP of Operations and working closely with the Executive Team, you’ll tackle complex, business-critical challenges, such as diagnosing the root causes behind and creating action plans for sudden shifts in KPIs and surfacing operational bottlenecks that impact growth. You'll identify and drive solutions that improve how we operate at scale, from process refinement to performance measurement, all in service of our mission to make healthy food accessible to all. This role is ideal for someone who thrives at the intersection of strategy and execution—someone who can identify opportunities, build solutions, and influence outcomes across a diverse set of stakeholders. You’ll bring structure, clarity, and momentum to complex problems, driving Foodsmart’s mission forward with operational discipline and business insight.

You will

• Lead cross-functional planning and execution to ensure company-wide alignment around strategic priorities (e.g., revenue and margin targets).
• Partner with our analytics team to develop and operationalize models that directly inform key areas of the business including workforce planning and care delivery optimization.Identify and close performance gaps across departments, leveraging data and collaboration to drive improved efficiency, revenue growth, and EBITDA margin.
• Oversee and evolve key operational frameworks such as OKRs and cross-functional initiative tracking to promote alignment and accountability.
• Support the development and scaling of internal systems, tools, and processes that enable high-performing teams and long-term growth.
• Build clear, actionable performance reporting that provides insight into progress against strategic goals and drives better decision-making across the organization.

You are

• A systems thinker who can translate vision into structure and operational plans that deliver measurable results
• Comfortable operating in ambiguity and bringing order to fast-moving, evolving environments
• Adept at balancing strategic thinking with hands-on execution
• A collaborative and influential partner who can work effectively across functions, levels, and perspectives
• Mission-driven and excited to contribute to a team making a meaningful impact in healthcare and nutrition

You have

• 5+ years of experience in management consulting or business operations, ideally with exposure to M&A in a high-growth or dynamic environment.
• Proven ability to lead cross-functional initiatives and drive execution across diverse stakeholders
• Strong analytical and problem-solving skills; experience using data to inform decisions and measure success
• Exceptional communication skills with the ability to synthesize complex information for executive audiences
• Experience managing or supporting organizational performance processes such as OKRs, KPI tracking, or strategic planning cycles
• A passion for operational excellence and continuous improvement

$140,000 - $160,000 a year Role: Manager, Business Operations Level: M5 Location: Remote Base Salary Range: $140,000/yr to $160,000/yr + bonus + equity + benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

About our benefits and perks:

Unlimited PTO

Flexible & remote location

Medical, vision, & dental insurance

401k, bonus, & stock options

Foodsmart is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.